Medical Administration Officer

Icon Cancer Centre Australia; Victoria; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading healthcare provider in Melbourne is seeking a Medical Administration Officer to support patients navigating cancer treatment. This full-time position involves coordinating appointments, managing referrals, and providing support to patients with compassion. The ideal candidate has experience in a medical setting, strong communication skills, and proficiency in electronic practice management systems. The role promotes a rewarding contribution to patient healthcare, fostering a collaborative team environment and excellent care delivery.

Benefits

Novated Lease Options

Rewards Portal

Employee Assistance Program

Development Pathways

Online Courses

Paid Parental Leave

Qualifications

• Previous experience in hospital, medical practice, or day procedure reception.
• Familiarity with electronic practice management systems (Gentu or Genie).
• Strong understanding of medical reception and inpatient services.

Responsibilities

• Greet patients and families with warmth and professionalism.
• Coordinate treatment appointments and manage referrals.
• Provide support to patient queries both in person and over the phone.

Skills

Detail-oriented

Compassionate

Strong communication skills

Proactive mindset

Tools

Gentu

Genie

Windows-based programs

Job description

Administration VIC - Other Full Time Icon Cancer Centre Australia

Due to an internal promotion within the team, we’re now looking for a passionate Medical Administration Officer to help deliver exceptional care in a role that’s both professionally fulfilling and personally rewarding.

Are you ready to make a meaningful impact in a growing healthcare team? Join us at Icon Cancer Centre, based at the newly built The Bays Cancer Centre building adjacent to The Bays Private hospital in Mornington. Your administrative expertise will directly support patients through one of the most important journeys of their lives.

Permanent Full-Time | Monday to Friday | No Weekends!

Purpose-Driven Role - Make a Real Difference Every Day

Why This Role Matters

This is more than just an admin job – it is a chance to be a trusted guide for patients navigating cancer treatment. From scheduling appointments to managing referrals and billing, you’ll be a key part of a compassionate team that ensures every patient feels supported, informed, and cared for, and the centre runs smoothly.

What You’ll Be Doing :

• Be the welcoming face of our centre, greeting patients and families with warmth and professionalism
• Coordinate vital treatment appointments and manage referrals
• Provide empathetic support to patient queries, both in person and over the phone
• Ensure accurate billing and handle daily financial transactions
• Maintain up-to-date patient records and track progress throughout treatment
• Use your knowledge of medical terminology and claims processes (Medicare, Private Health Insurance, DVA) to streamline care

Who We’re Looking For :

You’re a detail-oriented, compassionate individual who thrives in a fast-paced medical environment. You bring strong communication skills, a proactive mindset, and a genuine commitment to patient care.

Your Experience Includes :

• Previous experience in hospital, medical practice, or day procedure reception
• Familiarity with electronic practice management systems (Gentu and / or Genie highly desirable)
• Strong understanding of medical reception and inpatient services
• Ability to manage time independently and work collaboratively
• Proficiency in Windows-based programs (Email, Word)
• Basic knowledge of medical billing and health insurance claims

Join a team that’s passionate about delivering excellence in cancer care. If you’re ready to bring your skills to a role where every detail matters and every day makes a difference, we’d love to hear from you.

Icon Cancer Centre – Australia and New Zealand

Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer‑metro and regional communities delivering on our mission to bring the best possible care, closer to home.

For more information on our cancer services in Australia visit / or

Here’s why our people choose us :

Purpose, at Pace : We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale : We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart : Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand : We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

Our Culture and Benefits :

At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy :

• Access to Novated Lease Options : Pay for your car, rego, insurance, fuel, and servicing with pre‑tax earnings– potentially saving you thousands!
• Rewards Portal : Discounts and cash‑back on experiences, travel, dining & shopping.
• Employee Assistance Program : Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways : We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses : Free access to an abundance of online courses in both clinical and non‑clinical categories.
• Paid Parental Leave : Supporting you both personally and professionally.

Excited to join Us?

At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life‑changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit read the inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.