Marketing Support Officer - Minto, NSW

Redox; Campbelltown; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Leave loading 17.5%

Bonus based on company performance

Annual salary review

1 day WFH after probation

Lunch provided daily onsite

Secure onsite parking

Volunteer Day

Job summary

Redox is seeking a Customer Service Officer in NSW to support Product Managers with supplier coordination, order processing, stock management and day‑to‑day product activities. You will handle sales calls, data entry, and follow ups with customers, suppliers, and internal teams.

The role requires strong communication, reliability, and the ability to work both in a team and independently. Mandarin skills are a plus, with 1 day WFH after probation and various rewards.

Qualifications

• Experience in customer service and order processing.
• Proficiency with CRM systems and MS Office.
• Excellent communication skills, both verbal and written.
• Ability to coordinate suppliers and manage stock levels.
• Comfort with data entry and meeting deadlines.

Responsibilities

• Receiving sales calls and data entry of customer orders.
• Following up deliveries to ensure completion.
• Checking product availability.
• Supporting Product Managers with general tasks and communicating with Sales Representatives and suppliers as required.
• Relieving Product Managers when off-site or on leave, including taking emails and placing orders.
• Reviewing stock requirements and updating Product Managers on stock needs.
• Creating and confirming purchase order documents for local and overseas shipments.
• Maintaining supplier databases as required.
• Confidently use Microsoft Office and CRM systems.
• Preference for Mandarin for B2B communications.

Skills

Customer service

Data entry

Supplier coordination

Stock management

CRM

Microsoft Office

Tools

CRM

Microsoft Office

Job description

Who are we?

Redox is a ASX listed, leading raw material and ingredients distributor with 18 regional offices throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story and still growing. More than just a job, start your career with Redox today and join a recently accredited ‘Great Place to work’ (Australia), 2025.

About the role

This is a great opportunity for a customer service officer wanting to develop their skills in a supplier management role, in supporting Product Managers with supplier coordination, order processing, stock management, and day-to-day product-related activities.

• Receiving sales calls and data entry of customer orders
• Following up deliveries to ensure completion
• Checking product availability
• Supporting Product Managers with general tasks and communicating with Sales Representatives and suppliers as required
• Relieving Product Managers when off-site or on leave, including taking emails, preparing costings, sending enquiries to suppliers, following up Certificates of Analysis, and placing orders
• Reviewing stock requirements and updating Product Managers on where stock is required
• Creating and confirming purchase order documents for local and overseas shipments
• Maintaining supplier databases as required
• Confidently use Microsoft Office, and previous experience using other systems including a CRM.
• Prefer to have the ability to converse B2B sales in Mandarin.

About you

You are forward thinking, possess excellent time management, problem solving and organisation skills, with high attention to detail. You demonstrate excellent communication skills – verbal and written with a polite and professional phone manner.

Essentials

• Ability to work to meet deadlines.
• Ability to work both within a team environment and independently.
• Reliability and punctuality, be a forward thinker.
• Problem solver
• Excellent communication skills

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company-performance-based bonus
• Annual Salary review
• 1 day WFH (after probation)
• Lunch provided daily onsite
• Secure onsite parking
• Paid Volunteer Day
• Joining a friendly and supportive team

Redox is an equal opportunity employer which enjoys the benefit of a diverse team. All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.