Marketing Operations & Traffic Manager

7-Eleven - Springfield, QLD; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Open Office in Richmond

Remote flexibility

Volunteer day

Free coffee & snacks

Parental leave (up to 15 weeks)

Social Club & events

LinkedIn Learning access

Job summary

7-Eleven Australia is seeking a Marketing Operations & Traffic Manager to coordinate the flow of work across marketing and creative teams, ensuring projects are resourced, prioritised, and delivered efficiently. The role combines day-to-day traffic management with operational support, reporting, governance and process improvement.

You will partner with the Creative Account Manager, allocate work, monitor capacity, and maintain project boards to enable timely delivery and continuous improvement

Qualifications

• Experience in traffic and workflow management within marketing/creative teams
• Ability to coordinate multiple projects and manage competing priorities
• Proven stakeholder management and reporting skills

Responsibilities

• Traffic and workflow management across marketing and creative teams.
• Coordinate incoming work, validate briefs, and manage project flow.
• Allocate work across resources, balance workloads, deadlines, priorities, and capability requirements.
• Maintain visibility of team capacity and resource availability, identify bottlenecks and delivery risks.
• Manage workflow systems and project boards with accurate status and timelines.
• Facilitate daily stand-ups and workflow meetings to drive alignment and delivery progress.
• Monitor project timelines and escalate delivery risks and priorities when needed.
• Support operational data and governance to enable reporting and continuous improvement.

Skills

Traffic management

Resource management

Project coordination

Stakeholder management

Workflow governance

Analytical reporting

Agile / Scrum

Tools

monday.com

Asana

Jira

Workfront

Job description

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have bold plans in Australia and a lot of opportunity for someone who wants to be part of a growing retailer with a global footprint.

Company Culture & Benefits

• Vibrant Open Office in Richmond
• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration -get the best of both worlds
• Make a Difference. Take a paid day off each year to volunteer for a cause you’re passionate about
• Fuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office -because great ideas start with great coffee
• Family Comes First. Get up to 15 weeks of paid parental leave for the primary carer and up to 4 weeks for concurrent leave, so you can focus on what matters most
• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities
• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development

We are human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. Through our agile structure, we enable our employees to drive their own work with a lot of autonomy, and very importantly - have fun along the way! We have reimagined what work means for our people and, with a focus on agile innovation, our exciting new way of working is designed to increase collaboration, provide greater flexibility, and deliver rewarding, new career opportunities.

About our Role

The Marketing Operations & Traffic Manager is responsible for coordinating the flow of work across the marketing and creative teams, ensuring projects are resourced, prioritised, and delivered effectively. The role combines day-to-day traffic management with operational support, reporting, workflow governance, and process improvement to enable efficient delivery of creative and marketing work.

Key Responsibilities

• Traffic & Workflow Management (60%) Own the day-to-day traffic management of creative and marketing work across the team, ensuring priorities are aligned to business needs and agreed service levels.
• Partner with the Creative Account Manager to manage incoming work, validate brief readiness, and coordinate the flow of projects through the team.
• Allocate work across available resources, balancing workloads, deadlines, priorities, and capability requirements.
• Maintain visibility of team capacity and resource availability, proactively identifying scheduling conflicts, bottlenecks, and delivery risks.
• Manage workflow systems and project boards, ensuring accurate project status, timelines, and task ownership.
• Facilitate daily stand-ups and workflow meetings to drive alignment, accountability, and delivery progress.
• Monitor project timelines and milestones, ensuring actions are completed and stakeholders are kept informed.
• Escalate delivery risks, resource constraints, and priority conflicts to support timely decision-making.
• Operations & Continuous Improvement (40%) Maintain operational data and workflow systems to ensure accurate reporting and business visibility.
• Support the preparation of capacity, workflow, utilisation, and performance reporting.
• Champion consistent workflow standards, processes, and governance across the team.
• Administer and support operational tools and platforms used by the creative and marketing teams.
• Maintain process documentation, templates, and team knowledge resources.
• Support onboarding, training, and adoption of operational processes and ways of working.
• Identify recurring workflow challenges and recommend improvements to increase efficiency and effectiveness.
• Provide operational insights and recommendations to the Marketing & Creative Operations Lead to support planning, prioritisation, and continuous improvement initiatives.

Skills & Experience Required

• Minimum 3 years’ experience in traffic management, resource management, project coordination, or creative operations.
• Strong understanding of workflow management within a creative, marketing, agency, or in-house team environment.
• Experience managing competing priorities and coordinating multiple projects simultaneously.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across teams.
• Strong organisational skills with high attention to detail and a proactive approach to problem-solving.
• Experience using project and workflow management platforms such as monday.com, Asana, Jira, Workfront, or similar.
• Ability to interpret operational data and reporting to support decision-making and continuous improvement.
• Comfortable working in a fast-paced environment with changing priorities and deadlines.
• Continuous improvement mindset with a focus on efficiency, delivery excellence, and customer experience.

EEO & Diversity Statement

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2025-2026 and Gold Accredited with the Australian Workplace Equity Index. At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at [e-mail].

We endeavor to make 7-Eleven Australia a frontrunner in developing capability, fostering safety and wellness in the workplace and increasing collaboration keeping our customers front of mind. We can proudly provide greater flexibility, and deliver rewarding development opportunities.

Our commitment to creating a workplace that fosters inclusion and celebrates diversity means that every team member feels heard, valued, and respected no matter who you are or what diverse characteristics reflect your unique identity. We are a proudly people-focused business, and together we aim to reach higher, do what’s right, delight customers and thrive together.

7-Eleven Australia has a dedicated team available to support applicants with any diversity and inclusion related queries including diverse gender experiences, language and accessibility needs. All enquiries regarding our recruitment process are welcome and are handled with confidentiality and respect for privacy. 7-Eleven is proud to be a Diversity Council Australia Inclusive Employer 2025-2026 and Gold Accredited with the Australian Workplace Equity Index. At 7-Eleven, we are committed to ensuring that all prospective team members have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at [e-mail].

Contact Information: Phone: [phone] Hours: Mon-Fri 8am-6pm or Sat-Sun 8am-4pm AEST