Marketing Manager

Qantas; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discounted travel for you and family

Flexible leave options

Wellbeing programs

Job summary

Qantas is seeking an experienced Marketing Manager for the Customer Experience marketing team at Mascot, Sydney. You will lead project-based campaigns from concept to execution, partnering with internal teams to deliver engaging customer communications across digital, email, social and other channels.

You will supervise a Marketing Coordinator and drive lifecycle emails with the digital and loyalty teams. You should bring 5+ years in marketing, a relevant degree, and strong email, analytics and

Qualifications

• 5+ years’ experience in marketing or campaign management, including delivery of integrated, multi-channel campaigns.
• Tertiary qualifications in Marketing, Business or a related discipline.
• Strong experience across digital, email and customer communications.

Responsibilities

• Lead the marketing strategy and communication approach for customer experience projects.
• Manage and optimise the marketing lifecycle and disruption communications with digital and loyalty teams.
• Guide a Marketing Coordinator and collaborate with product, digital, and data analytics teams.

Skills

Stakeholder management

Campaign management

Cross-functional collaboration

Analytical skills

Written communication

Verbal communication

Project management

Education

Marketing degree or related qualification

Tools

Marketing automation

Analytics platforms

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to work across diverse portfolios supporting Qantas
• Business partner with influence across varied functions, working with key senior leaders and stakeholders
• Full time 12-month opportunity based at Qantas Head Office in Mascot

While we operate in an unpredictable industry, we thrive on uncertainty and are always ready for a challenge. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations.

As Marketing Manager within the Customer Experience marketing team. you’ll lead project-based marketing activity from concept to execution, partnering with internal teams, to deliver engaging customer communications across digital, email, social and other channels. With a Marketing Coordinator as a direct report, you'll also lead the management the marketing lifecycle emails working closely with the digital and loyalty teams to ensure our customers have everything they need before they fly.

Key Responsibilities

• Lead the marketing strategy and communication approach for customer experience marketing projects
• Manage and optimise the marketing customer lifecycle and disruption communications alongside our digital and loyalty counterparts
• Support guide, and develop a Marketing Coordinator Partner with product, digital, data and analytics teams .
• Manage stakeholders, ensuring activity is on time, on budget and aligned with business objectives.
• Use customer insights and data to optimise activity and improve communication outcomes.
• Ensure marketing and communications meet brand, product and legal requirements.

To be successful in this role, you’ll ideally bring:

• 5+ years’ experience in marketing or campaign management, including delivery of integrated, multi-channel campaigns.
• Tertiary qualifications in Marketing, Business or a related discipline.
• Strong experience across digital, email and customer communications.
• Demonstrated experience working with cross-functional teams.
• Demonstrated experience with email marketing and analytics.
• Strong stakeholder management and influencing skills.
• Sound analytical skills with the ability to use data and insights to improve communication performance.
• Excellent written and verbal communication skills.
• A proactive, organised and adaptable approach in a fast-paced environment.
• Strong commercial judgement and attention to detail.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

You’ll be challenged and stretched in your role at Qantas, but we’ll make sure we give you the support you need to be your best.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close: 25th September 2026