Market Manager, Australia

Diiirect Inc.; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Airbnb in Sydney is seeking a Market Manager to drive host retention, growth and optimisation across Australia and New Zealand. You will manage professional host accounts, optimise listings and pricing, and collaborate with product, policy and support teams to scale hosting success.

You will lead acquisition strategy, convert supply leads, and build strong in-market relationships to ensure a robust supply pipeline and revenue potential for hosts.

Qualifications

• 5+ years in sales, account management, business development or customer success
• 2+ years in technology, travel or hospitality industries
• Strong commercial acumen and understanding of revenue drivers and market trends
• Excellent communication and presentation skills (phone, email, in-person)
• Analytical and ability to translate data into actionable insights for hosts and business
• Proven experience managing a book of business and driving engagement and growth
• Goal-driven with persistence in face of challenges
• Experience influencing cross-functional stakeholders
• Fluency in English

Responsibilities

• Manage a book of business of professional hosts, driving retention and growth on Airbnb
• Analyze performance data to identify trends and drive bookings
• Lead supply-building projects from concept to implementation
• Secure availability during high-demand periods to maximize host revenue
• Educate hosts on product updates and policy changes; relay feedback to internal teams
• Provide timely, high-quality support to hosts and respond to inquiries
• Build long-lasting relationships and provide tailored ongoing support
• Occasionally travel to markets for in-person support and guidance
• Collaborate cross-functionally with product, communications, policy, legal and support teams

Skills

Sales

Account management

Business development

Customer success

Communication

Data analysis

Cross-functional collaboration

CRM tools

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.

Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.

The Difference You Will Make:

As Market Manager based in Sydney, you will be responsible for the supply health and growth in key markets across Australia and New Zealand managing professional host accounts and supply acquisition of high-quality inventory. You will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.

As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.

A Typical Day:

• Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb.
• Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Manage and deliver innovative supply building projects from concept to implementation.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy, legal and customer support teams.

Your Expertise:

• 5+ years of experience in sales, account management, business development or customer success
• 2+ years of technology, travel or hospitality industry experience
• Exceptional commercial acumen, with a deep understanding of revenue drivers, emerging industry trends, and the competitive landscape.
• Strong time management and prioritisation skills with ability to manage competing priorities.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Proven experience working with and influencing cross-functional stakeholders.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.