Manager Non Custodial Services

Colonial First State; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Birthday leave

Employer superannuation

Life Leave

Sonder wellbeing app access

BUPA health insurance

Counselling services

Job summary

Colonial First State (CFS) is seeking a senior operations leader in Melbourne to manage a non-custody investment administration team. You will drive performance, onboarding, and lifecycle events while ensuring risk controls and data integrity across systems.

You will partner with advisers and external providers, escalating issues and guiding change to deliver seamless client experiences and robust service levels.

Qualifications

• Experience in investment operations, custody, wrap platforms or non-custody investment services.
• Demonstrated experience leading, coaching and developing operational teams.
• Strong understanding of investment products, transaction lifecycles, asset servicing and cash management.
• Strong knowledge of operational risk, controls, reconciliations and exception management.
• Proven ability to manage competing priorities and lead teams through change.
• Strong stakeholder management, analytical, problem-solving and decision-making skills.
• Advanced communication skills, with the ability to influence and build credibility across business and external stakeholder groups.

Responsibilities

• Lead, coach and develop a team of Analysts and Senior Analysts responsible for non-custody investment administration activities
• Manage day-to-day operational performance, workload allocation, service levels and team capacity
• Oversee client and asset onboarding activities, ensuring compliance with eligibility requirements, business rules and operational controls
• Provide oversight of non-custody transactions, including purchases, redemptions, capital calls, distributions, corporate actions and other investment lifecycle events
• Ensure effective management of cash, asset and transaction reconciliations, including timely resolution of exceptions and operational incidents
• Oversee valuation, pricing, asset and transaction data integrity across relevant systems and service providers
• Maintain strong operational relationships with advisers, investment providers and external service providers to facilitate efficient service delivery
• Act as the primary escalation point for all operational matters, service issues and client impacts

Skills

Investment operations

Team leadership

Stakeholder management

Change management

Analytical skills

Communication

Job description

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The Edge Non-Custody Administration team is part of CFS's Fund Services which is accountable for safeguarding customer assets and delivering high-quality investment administration services across custody and non-custody activities. The work undertaken in this role contributes to CFS's purpose and strategic priorities.

Your Responsibilities

• Lead, coach and develop a team of Analysts and Senior Analysts responsible for non-custody investment administration activities
• Manage day-to-day operational performance, workload allocation, service levels and team capacity
• Oversee client and asset onboarding activities, ensuring compliance with eligibility requirements, business rules and operational controls
• Provide oversight of non-custody transactions, including purchases, redemptions, capital calls, distributions, corporate actions and other investment lifecycle events
• Ensure effective management of cash, asset and transaction reconciliations, including timely resolution of exceptions and operational incidents
• Oversee valuation, pricing, asset and transaction data integrity across relevant systems and service providers
• Maintain strong operational relationships with advisers, investment providers and external service providers to facilitate efficient service delivery
• Act as the primary escalation point for all operational matters, service issues and client impacts

Your Capability and Experience

• Strong experience in investment operations, custody, wrap platforms or non-custody investment services.
• Demonstrated experience leading, coaching and developing operational teams.
• Strong understanding of investment products, transaction lifecycles, asset servicing and cash management.
• Strong knowledge of operational risk, controls, reconciliations and exception management.
• Proven ability to manage competing priorities and lead teams through change.
• Strong stakeholder management, analytical, problem-solving and decision-making skills.
• Advanced communication skills, with the ability to influence and build credibility across business and external stakeholder groups.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Additional day for your birthday
• Access to CFS Employer Super
• Life Leave - 3 days per annum
• Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need.
• Access to Corporate rates with BUPA Health Insurance
• Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Wurundjeri Woi-wurrung Land (Melbourne).