Manager, Learning & Development (North-East)

McDonald’s Australia Limited; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

5 Weeks of Annual Leave

Flexible Work Environment (Hybrid)

Paid Parental Leave

Birthday & Volunteer Leave

Modern Office in Thornleigh

Ongoing Professional Development

Staff Discounts

Fun & Vibrant Culture

Job summary

McDonald’s Australia Limited in NSW seeks a Manager, Learning and Development to lead a region-wide L&D function. You’ll advise the business, partner with leaders, and guide a team of L&D Consultants to deliver training that changes behaviours and drives results.

The role is based in NSW with frequent travel to QLD to stay close to teams and stakeholders. You’ll influence training standards, budgets and systems across the network.

Qualifications

• Proven track record of leading and developing a team of L&D professionals.
• Experience designing and delivering high-impact learning programs.
• Strong facilitation, presentation and stakeholder management skills.
• Able to manage budgets and align L&D with Playbooks and ANZ standards.

Responsibilities

• Leading, coaching and developing a team of about 7 L&D Consultants.
• Identify workload improvements and help enhance Scaled Services and service quality.
• Build partnerships with regional leaders, McOpCo and Licensees for strategic L&D.
• Deliver restaurant and corporate training and present at forums and operations meetings.
• Drive initiatives and manage training centres, budgets and processes aligned to Playbooks.
• Own regional L&D governance and ensure adherence to ANZ standards.

Skills

Team leadership

Learning & development

Stakeholder management

Training delivery

Presentation skills

Budget management

Job description

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.

Could you be our next Manager, Learning and Development?

Do you care about building great people and great restaurants? Are you a leader who can inspire a team and make learningthe Macca's experience? In this role, you'll lead Learning and Development for the region. You'll advise and partner with the business, and you'll be the go-to expert for all things L&D. You'll lead a large team of L&D Consultants who together will deliver high-quality training that changes behaviour and gets results in our restaurants and across the business. The role is based in NSW, with frequent travel to QLD to stay close to your team and stakeholders there.

What you can expect on a day-to-day basis:

• Leading your team: Leading, coaching and developing a team of about 7 L&D Consultants, including succession and development planning
• Improving how we work: Looking for ways to change how your team's workload is managed, and help improve Scaled Services. You'll give regular feedback on service quality and fix problems early
• Building relationships: Building strong partnerships across the region with RDs, Sr Managers Field, McOpCo and Licensees. You'll be the main contact for strategic L&D matters and escalations
• Facilitating and presenting: Delivering restaurant and corporate training, and presenting with confidence at forums such as SLCs and field operations meetings
• Creating Macca's-only experiences: Driving engagement in events such as the Restaurant Managers Convention and the Future Leaders Conference. You'll also lead small, practical initiatives rather than large projects
• Owning the details: Managing G&A budgets and charge-outs, looking after your regional training centres, and keep L&D processes aligned to Playbooks and ANZ standards

Your keys to success:

• You have a proven track record of leading and developing a team of L&D professionals, and you actively support their growth.
• You're passionate about creating engaging, high-impact learning experiences that every participant enjoys.
• You take ownership, follow through and are accountable for results.
• You're confident presenting to senior leaders and large groups.
• You build trusted relationships with operational leaders, franchisees and other stakeholders across a multi-site business.
• You have strong facilitation and communication skills, and you're comfortable using a range of training platforms and delivery methods.
• Experience with McDonald's, whether in our restaurants, the field or corporate roles, is preferred.

Relish in the Macca's difference when you join the Golden Arches:

• Competitive Remuneration Package.We offer a total reward package of base salary, health care,long-term incentive share program and a target incentive bonus plan.
• 5 Weeks of Annual Leave.Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year.
• Flexible Work Environment.Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value.
• Paid Parental Leave.We proudly support growing families with paid parental leave top-up options, helping you take the time you need while maintaining financial stability.
• Birthday & Volunteer Leave.Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
• Modern Office with Sustainable Amenities.Newly revamped office located in Thornleigh featuring the latest technology and electric car chargers to support eco-friendly commuting.
• Ongoing Professional Development. We are committed to developing our people by investing in leadership programs and free access to LinkedIn Learning.
• Macca’s Staff Discount & Retail Discounts.Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts.
• A Fun & Vibrant Culture.Immerse yourself in local and Macca’s only events and experiences from day one of working with us.

At Macca’s, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We’re committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it’s our people who make us Macca’s.

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we’re here to help, just reach out to start the conversation.