Manager, IT Support - Containers for Change

at; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading recycling organization in Subiaco is seeking an experienced IT Manager to oversee the operation and reliability of IT systems. The role involves improving digital literacy, ensuring business continuity, and managing vendor relationships. Strong experience in Microsoft 365 and IT management is required. A positive workplace culture and flexible working options are emphasized.

Benefits

Extra annual leave over Christmas

Wellbeing and volunteer days

Access to discounts on various services

Membership to LinkedIn Learning

Qualifications

• Proven experience managing IT environments, including infrastructure and network support.
• Experience developing and implementing IT policies and frameworks.
• Demonstrated capability in business continuity and disaster recovery planning.

Responsibilities

• Build organizational capability through IT training programs.
• Ensure operational readiness of Disaster Recovery Plans.
• Oversee robust operation of IT systems and services.

Skills

Microsoft 365 administration

Vendor management

Leadership

Stakeholder engagement

Business continuity planning

Education

Tertiary qualification in IT or related discipline

Tools

Microsoft Teams

Microsoft SharePoint

Microsoft OneDrive

Job description

Manager, IT Support – Containers for Change

We are Western Australia Return Recycle Renew (WARRRL), leading the recycling revolution that is Containers for Change. We have developed and supported a strong, diverse network of 300 refund points, providing employment opportunities through commercial, social enterprise and not-for-profit organisations. In just over 5 years, we have saved over 4.6 billion containers from landfill, with a recovery rate rising from 33% to 66%. Our new strategic plan aims to create a circular economy for containers, promoting positive social and environmental impact. Learn more at www.warrrl.com.au.

Opportunity

We are seeking an experienced and forward‑thinking IT Manager to lead the day‑to‑day operation, reliability, and continuous improvement of our technology environment. In this newly created role, you will oversee all aspects of IT systems, infrastructure, vendor relationships and drive digital literacy, business continuity, and service excellence across the organisation.

Key Responsibilities

• Build organisational capability and digital literacy through targeted IT training and awareness programmes that enhance system adoption and performance.
• Ensure the establishment and ongoing readiness of Disaster Recovery and Business Continuity Plans that minimise operational disruption and safeguard critical data.
• Ensure the robust operation of all IT systems, infrastructure and services, supporting the organisation’s core functions.
• Oversee effective application management, including Level 1 support, system configuration and change management to maintain operational integrity.
• Optimise system usage and data management practices, including Microsoft 365 services (Teams, SharePoint, OneDrive), to improve collaboration and organisational efficiency.
• Manage IT vendor and software and hardware selection to ensure users have access to robust, fit‑for‑purpose systems to enable the organisation to execute its strategy.

You will be part of a purpose‑driven organisation where your work directly supports operational success and organisational capability. We value collaboration, continuous improvement and empower our people through modern, reliable and well‑supported technology. This is a full‑time opportunity based in Subiaco.

About You

• Tertiary qualification in IT, Computer Science or related discipline.
• Demonstrated experience managing IT environments, including infrastructure, networks, applications and end‑user support.
• Strong capability in Microsoft 365 administration (Teams, SharePoint, OneDrive) and modern workplace technologies.
• Experience in developing, implementing and maintaining IT policies, frameworks and improvements.
• Proven experience managing vendors and outsourced Managed Service Providers (MSP), with a strong focus on service performance and value.
• Strong leadership and stakeholder engagement skills.
• Experience in business continuity, disaster recovery planning and risk identification.

Culture and Benefits

WARRRL is strongly committed to fostering a workplace culture that is safe and accessible for all. We are driving diversity and inclusion as part of our Reconciliation Action Plan (Reflect). All applicants self‑identifying within their cover letter as Aboriginal and Torres Strait Islander will be guaranteed an interview.

• Working in the heart of Subiaco close to public transport and great cafés
• An extra 3 days annual leave over the Christmas period
• One wellbeing day and one volunteer day per year
• A positive impact on the environment
• Flexible working options
• Great parental leave benefits
• Regular team days and social club activities
• Access to wellbeing benefits and perpetual discounts on entertainment, clothing, homewares, gift cards, technology, travel, dining and more
• Membership to LinkedIn Learning
• Salary sacrifice access

How to apply

Click Apply at the top of the page. Please submit a cover page addressing the About you section above (no more than three pages) along with a copy of your CV. Only applications submitted via SEEK with a covering letter will be considered.

For more information about the role please contact Megan May, Chief Business Officer.

Applications close at 5 pm on Wednesday 3 December 2025. Please note, WARRRL reserves the right to hire prior to the closing date.