Manager in Training - Brisbane

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

A leading eyewear retailer in Brisbane is seeking a Manager in Training to support store management and enhance customer experiences. This role involves managing appointments and leading the store on days off, with strong growth opportunities to advance to Store Manager. Ideal candidates will have retail management experience and a passion for customer service. The company offers comprehensive training and a competitive salary, along with additional benefits such as leadership sessions and incentive schemes.

Benefits

Competitive salary

Leadership development sessions

Annual Leadership Conference

Attractive incentive scheme

Team allowance for BN products

Access to learning platform

Qualifications

• Solid experience in Retail and/or Optics at a management level.
• Genuine passion for creating amazing customer experiences.
• Ability to effectively manage your time and operational requirements.

Responsibilities

• Support the Store Manager and Optometrist in running the store.
• Manage the appointment book and ensure a seamless customer journey.
• Run the store two days a week on the Store Manager’s days off.

Skills

Retail management experience

Customer service excellence

Leadership abilities

Adaptability to change

Job description

Bailey Nelson is looking for a Manager in Training to join our stores in the Brisbane!

At Bailey Nelson, we’re all about changing how our customers see the world and how the world sees them. We are a tightknit bunch of down to earth individuals who look for ways to relentlessly improve on everything we do, every day.

We believe our team is the secret to our success. Our people and the interactions we have with one another and with our customers are what defines the essence of who we are, and why we are fast becoming the smarter choice in eyewear for our customers.

What you will get from us:

As a Manager in Training, you’ll play a key role in delivering joy in eyecare. You’ll support the Store Manager and Optometrist in running a successful store, including managing the appointment book and ensuring each customer has a seamless journey from the clinic to frame selection and dispense. You’ll also be responsible for running the store two days a week on the Store Manager’s rostered days off.

Growth Opportunities

With BN expanding across Australia and New Zealand, there’s plenty of potential for career progression. You’ll be empowered to grow your skills and work toward becoming a Store Manager within 6–12 months.

Comprehensive Training & Skill Development

You’ll receive hands‑on experience and structured training in:

• Optical dispensing skills
• Team leadership, including recruitment, performance management, and people development
• End‑to‑end store management, including wage management, rostering, loss prevention, and clinic management

Coaching & Support

You’ll be guided and challenged by your Store Managers, Regional Manager and Area Directors to develop your skills and reach your potential.

Making an Impact

You’ll have the opportunity to shape the customer experience, building loyalty, repeat business, and word‑of‑mouth referrals. You’ll also be supported with local marketing tools to connect with your community and grow your customer base.

Additional Benefits and Opportunities:

• Competitive salary for the right person with the right experience for the role.
• Participation in our program of Leadership sessions to stretch you, elevate your skills and foster tightknit relationships across your state or region.
• Experiencing our Annual 3 day Leadership Conference where you will be part of broader business discussions and performance as well as a chance to let your hair down and celebrate being part of BN with the entire AU NZ Leadership Team.
• Very attractive incentive scheme with monthly and annual bonuses for achieving sales and wage targets.
• Access to our world‑class web‑based learning platform to keep you in the know with all things BN and to streamline training and communication.
• A generous team allowance so you can strut your stuff in and out of store in the latest BN products.

What we need from you:

• Experience – Solid experience in Retail and/or Optics at a management level
• Passion – A genuine passion for creating amazing customer experiences, helping solve their eyecare and eyewear needs and deliver outstanding outcomes for both them and your store.
• Energy – A love of being in a fast paced, growing business and able to adapt to change, lead by example with positivity and a can‑do attitude.
• Leadership – Commitment to inspiring, motivating, training and developing your team to be the best they can be.
• Effectiveness – Ability to effectively manage your time and all operational requirements of your store without ever compromising the customer experience.
• Team – Passion for building a strong partnership with your store Manager and Optometrist, allowing you to approach your store as a leadership team and to jointly identify opportunities for growing your store via both the clinic and retail spaces.
• Drive – A true love of achieving and driving results through your team.

What are you waiting for? Frame your future and apply now!

Bailey Nelson is committed to creating a workplace that is diverse, inclusive, and welcoming to all. We welcome applicants from all backgrounds and identities regardless of age, sex, ethnicity or sexual orientation and we pride ourselves on our teams being as diverse and dynamic as our valued customers.