Manager, Improvement and Delivery

Victorian Government; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Growth opportunities

Public sector benefits

Job summary

Victorian Department of Health seeks a senior leader to direct the Timely Emergency Care (TEC) program, improving patient flow and access across Victoria.

You will oversee design, delivery and governance, leading a multidisciplinary team to test and embed evidence-informed improvements in collaboration with health services and system partners.

Qualifications

• Provides strategic and operational leadership across program design, delivery, governance, performance oversight and continuous improvement.
• Leads multidisciplinary teams to support health services in testing and embedding improvements.
• Translates strategic direction into coordinated delivery responsive to system performance and priorities.

Responsibilities

• Lead the Improvement and Delivery Team for TEC program.
• Partner with health services, Ambulance Victoria and others to reduce delays in emergency care.
• Drive hospital-wide improvements and timely access to care.

Skills

Strategic leadership

Improvement science

Stakeholder management

Team leadership

Project governance

Education

Tertiary qualification in health/public policy/health administration or related

Tools

MS Project

Data dashboards

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1953627

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

The Manager leads the Improvement and Delivery Team and provides strategic leadership for the Timely Emergency Care (TEC) Program, the Department of Health's flagship initiative to improve access, patient flow and timely emergency care across Victoria.

This is a key leadership role working in partnership with health services, Ambulance Victoria, the Institute for Healthcare Improvement and other system partners to drive hospital-wide improvement, reduce delays in emergency care and support more timely access to care.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Main Accountabilities include:

• Provides strategic and operational leadership across program design, delivery, governance, performance oversight and continuous improvement.
• Leads a multidisciplinary team, including improvement advisers, clinical advisers and project staff, to support health services to test and embed evidence-informed improvements, strengthen leadership and accountability, and build sustainable capability for access and flow improvement.
• Translates strategic direction into coordinated delivery and ensures the program remains responsive to system performance, government priorities and the needs of patients and health services.
• Collaborates with teams across the Department of Health to address emerging operational and performance issues, applying improvement methodologies and systems thinking to develop tailored advice, recommendations and coordinated responses that support broader departmental priorities.

Qualification(s)

A tertiary qualification in health, public policy, health administration, business or a related discipline would be desirable.

Specialist expertise

• Significant knowledge and experience in the Victorian health system or health service delivery is desirable.
• Demonstrated experience leading complex programs, multidisciplinary teams and senior stakeholder relationships is expected.
• Formal training and/or substantial experience in improvement science, patient flow, performance improvement or system reform would be highly regarded.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enablingVictorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realis e the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [e-mail] . For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health .

If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email [e-mail] . If you have questions regarding the role, please message the contact person listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in line with our Privacy Policy .

Applications close Thursday 5 November 2026 at 11.59pm