Manager - Financial Crime Operations

Netwealth - See Wealth Differently (ASX:NWL)

Melbourne

Hybrid

AUD 150,000 - 190,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work model

Daily breakfast and end-of-trip perks

Melbourne CBD office

Workplace flexibility

Job summary

Netwealth is seeking a Manager of Financial Crime Operations in Melbourne. You will lead an operational team, balance day-to-day risk activities with strategic improvements, and collaborate with Risk, Compliance, Legal, Technology and Distribution to protect customers and the business.

You will shape capability, governance and processes, ensuring adherence to AML/CTF obligations, and you will foster a high-performing, supportive team culture with strong leadership and clear performance

Qualifications

Four+ years in financial crime operations across AML/CTF, fraud or risk within financial services.
Demonstrated people leadership including coaching, performance management and workload planning.
Solid knowledge of AML/CTF obligations and customer due diligence and transaction monitoring.
Practical understanding of fraud and scam risks and operational controls.
Experience managing performance against service levels and regulatory requirements.
Strong investigative and judgement abilities for complex escalations and risk-based decisions.
Ability to translate operational data into workflow/process improvements.
Excellent communication with senior stakeholders and cross-functional partners.

Responsibilities

Lead day-to-day Financial Crime Operations and set priorities.
Coach and develop Analysts with clear objectives and feedback.
Manage workflow, capacity and backlogs while maintaining service levels.
Oversee complex cases and escalations with sound risk-based decisions.
Improve quality of investigations, documentation and calibration.
Monitor performance using data to drive productivity and outcomes.
Drive process improvement, remediation and automation opportunities.
Support projects and change with operational readiness and training.

Skills

Financial crime operations

People leadership

AML/CTF knowledge

Fraud and scam risk understanding

Operational performance

Investigation and judgement

Data-driven improvements

Stakeholder communication

Education

Professional financial crime certification (desirable)

Tools

Risk/Compliance tools

Job description

About Netwealth

Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses. Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact. But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful. If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.

The opportunity

Financial crime prevention is an increasingly vital aspect of protecting both customers and the business. In this role, you will have the opportunity to lead day-to-day operations, develop a team of Analysts, and enhance the identification, investigation, and management of financial crime risk across Netwealth. Positioned within Customer Operations and reporting to the Head of Financial Crime Operations, you will blend people leadership with hands-on operational management across areas such as AML/CTF, fraud and scam prevention, screening, due diligence, transaction monitoring, and investigations. As Manager, you will lead an operational team responsible for delivering high-quality financial crime outcomes within agreed service levels, regulatory requirements, and risk appetite. You will manage workflow and capacity, oversee complex cases and escalations, strengthen quality and control measures, and turn operational data into meaningful improvements. You will also collaborate closely with teams across Risk, Compliance, Legal, Technology, Product, Distribution, and the broader Customer Operations function.

What You’ll Be Doing

Lead the day-to-day delivery of Financial Crime Operations, setting priorities and allocating work across the function.
Lead, coach and develop Analysts, with clear objectives, regular feedback, development planning and performance management.
Manage workflow, capacity and emerging backlogs while maintaining service and quality standards.
Oversee complex cases and escalations, making and documenting sound risk-based decisions and escalating material risks appropriately.
Strengthen quality across investigations, decision-making and documentation through quality assurance, calibration and feedback.
Monitor operational performance and use data to identify trends and improve productivity, controls, detection effectiveness and customer outcomes.
Drive continuous improvement and control uplift, including process optimisation, remediation and opportunities for automation.
Support projects and change through operational readiness, testing, procedures, training and transition into business-as-usual operations.

What You’ll Bring

At least four years’ experience in financial crime operations, including experience across AML/CTF, fraud and scams, risk or compliance within financial services.
Demonstrated people leadership experience, including coaching, performance management, workload prioritisation and capability development.
Strong working knowledge of AML/CTF obligations and operational practices across customer due diligence, screening, transaction monitoring and investigations.
A practical understanding of fraud and scam risks, operational controls and customer impact.
Experience managing operational performance against service levels, quality measures, risk appetite and regulatory requirements.
Strong investigation and judgement skills, including managing complex escalations and documenting risk-based decisions.
The ability to interpret operational data and turn insights into practical workflow, process, control and capability improvements.
Strong communication skills and the confidence to work effectively with senior stakeholders and cross-functional partners.

Nice to have

Experience applying financial crime controls within investment, superannuation or wealth management, including exposure to trade monitoring, would be valuable. Relevant tertiary qualifications and/or professional financial crime certification are also desirable rather than mandatory.

What does success look like?

You’ll be creating an operation where work is completed to agreed service and quality standards, capacity risks are identified early, complex matters are handled with clear judgement, decisions are well documented, and the team's technical capability continues to grow. You’ll also be expected to turn operational insights into measurable improvements across efficiency, quality, controls and customer outcomes.

If you’ve built your financial crime expertise in an operational environment and are ready to combine that knowledge with meaningful people leadership, this is an opportunity to help shape and strengthen Financial Crime Operations at Netwealth.

Life At Netwealth

At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we. We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here. Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development, including:

Family-friendly support: Paid parental leave and a fully funded school holiday programme
Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services
A vibrant culture: social events, trivia nights, and corporate sports
Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group
Community Impact: Paid volunteering and our Netwealth Impact Group

We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.

If you're excited by the opportunity but don't meet every requirement, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process? Contact us at talent@netwealth.com.au

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