Manager - Customer Financial Solutions

Water Corporation; City Of Stirling; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A leading water utility in Western Australia seeks a Manager for Customer Financial Solutions. The role involves driving team performance, managing debt portfolios, and fostering stakeholder relationships in a customer-focused environment. Ideal candidates will possess a degree in finance or business, strong leadership experience, and excellent analytical skills. This position offers flexible working options and a commitment to diversity and inclusion.

Benefits

Flexible work hours

Well-being days

Long service leave

Co-contribution superannuation scheme

Cultural leave options

Qualifications

• Substantial experience in leadership positions managing and mentoring people.
• Experience in leading billing, collections and customer-focused teams.
• Ability to lead with confidence and navigate uncertainty.

Responsibilities

• Drive achievement of Business Unit plan objectives through leadership.
• Deliver analysis and reporting on debt portfolios.
• Build relationships with stakeholders to support service delivery.
• Monitor and evaluate KPIs and performance metrics.
• Drive innovation to enhance customer experience.

Skills

Leadership

Coaching and mentoring

Interpersonal skills

Analytical skills

Negotiation skills

Education

Degree in finance, business or relevant discipline

Job description

3078Manager - Customer Financial Solutions

• If you’re driven to make a meaningful contribution to WA while collaborating and building relationships across teams, you’ve come to the right place.
• Full time permanent position based in Balcatta with flexible working options.

About the role

Drive the achievement of Business Unit plan objectives through strong leadership, fostering a customer‑focused and collaborative culture. Champion a risk‑mature environment and promote performance‑driven outcomes that align with organisational values and service excellence. You will have 4 direct reports and a total team of 42 employees.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

Real benefits that matter

• Real flexibility with options to work from home and flexible work hours
• Two well‑being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co‑contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co‑contribution when you elect to salary sacrifice 2%.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What you can expect with this role

• Water Corporation leaders design, develop, and implement business plans in line with the organisation’s strategic direction. Engagement, development, and mentoring are essential elements of our leadership model.
• Deliver comprehensive analysis and reporting on debt portfolios, including doubtful and bad debts, and financial hardship programs to inform the ongoing refinement of debt management strategies through data‑driven decision‑making.
• Build and maintain productive relationships with external agency and government stakeholders to support the delivery of services and ensure the mutual achievement of Water Corporation and stakeholder objectives.
• Develop and maintain relationships with representatives of Commonwealth Bank of Australia, Revenue WA, Australian Institute of Conveyancers WA, Department of Communities, counterparts at other water utilities via WSAA and West Australian energy retailers, to assist with the delivery of products/services, while building the reputation and image of the Water Corporation.
• Monitor and evaluate KPIs and performance metrics to ensure visibility and accountability across operations.
• Drive innovation and continuous improvement to elevate customer experience and streamline operational performance.

Your skills and experience

For this role, we are looking for great talent with:

• Degree level qualification in finance, business or relevant discipline
• Substantial experience in leadership positions managing, coaching, and mentoring people to maximise their potential and their work contribution.
• Leads with confidence and composure, embracing change and navigating uncertainty with resilience
• Considerable experience in leading billing, collections and customer focussed teams
• Demonstrated high level of conceptual and analytical skills.
• Excellent interpersonal skills with the ability to negotiate effectively and influence outcomes at all levels.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre‑employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close 7th December 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [e-mail] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website.