Managed Services Technical Network Lead

St John of God Health Care; Melbourne; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Flexible working hours

Work from home options

Salary packaging up to AU$18,550

Employee discounts on hospital & P

Professional development opportunities

Well-being programs

Job summary

St John of God Health Care in Melbourne seeks a Managed Services Technical Network Lead to own the technical direction of our enterprise network. You will provide expert oversight, drive secure, high-performing services, and collaborate with MSPs to deliver resilient solutions in a large healthcare environment.

You will lead incident response, governance and continuous improvement initiatives, shaping technology choices to support care delivery.

Qualifications

• Experience in enterprise networking, network security or network operations.
• Strong technical background across complex networks including Cisco routing & switching, SD-WAN, wireless and cloud networking.
• Experience managing MSPs and third‑party vendors.
• Certifications such as CCNA or Palo Alto PCNSA are highly regarded.

Responsibilities

• Provide technical leadership and expert oversight across the enterprise network environment, ensuring reliable, secure and high-performing services.
• Partner with MSPs to guide solution delivery and drive best-practice outcomes.
• Lead the technical response to major network incidents, prioritising rapid service restoration and long-term resolution.
• Drive root cause analysis and continuous improvement initiatives to enhance network stability and performance.
• Review and govern network-related projects to ensure operational readiness from day one.
• Participate in governance activities to ensure architecture compliance and design integrity.

Skills

Enterprise networking

Network security

Network operations

Stakeholder engagement

Incident management

Education

Bachelor's degree or relevant tertiary qualifications

Cisco CCNA certification

Palo Alto PCNSA

Tools

Cisco routing & switching

SD-WAN

Wireless networks

Cloud networking

Security platforms

Job description

St John of God Health Care – Melbourne VIC

St John of God Health Care is one of Australia's largest and most respected private health care providers, employing over 15,000 caregivers across a diverse network of hospitals and community services. With 25 hospitals and services, more than 3,200 hospital beds, home nursing, disability support, and social outreach programs, we are committed to delivering exceptional care and supporting healthier communities.

About the role

An opportunity exists for an experienced and influential Managed Services Technical Network Lead to play a pivotal role in shaping and safeguarding the network infrastructure that underpins care delivery across St John of God Health Care. As the technical authority for network services, you will partner with Managed Service Providers (MSPs) to drive reliable, secure and high-performing solutions, providing expert guidance on complex challenges and ensuring critical services are delivered to the highest standard.

This is a unique opportunity to own the technical direction of a large and evolving enterprise network environment. You will lead network technology services providing technical oversight of the network environment partnering with MSP, driving continuous improvement across the organisation. Working at the intersection of strategy and operations, you will influence key technology decisions, deliver impactful outcomes and help enable SJGHC's mission through innovative, resilient and future-focused network solutions.

The role is offered on a permanent full-time basis, working 38 hours per week.

Key responsibilities

Provide technical leadership and expert oversight across the enterprise network environment, ensuring reliable, secure and high-performing services.

Partner with Managed Service Providers (MSPs) to guide solution delivery, challenge technical approaches and drive best-practice outcomes.

Lead the technical response to major network incidents, prioritising rapid service restoration and long-term resolution.

Drive root cause analysis and continuous improvement initiatives to enhance network stability, resilience and performance.

Review and govern network-related projects and changes, ensuring solutions are operationally ready and supportable from day one.

Participate in governance activities associated with the technical and network designs to ensure compliance with approved architecture and design frameworks.

Identify and implement opportunities to improve service delivery, user experience and operational efficiency through innovation and emerging technologies.

Your skills and experience

To be successful in this role, you will bring substantial experience in enterprise networking, network security or network operations, supported by relevant tertiary qualifications and/or extensive industry experience. You will have a strong technical background across complex network environments, including technologies such as Cisco routing and switching, SD-WAN, wireless, cloud networking, security platforms and telecommunications services, together with proven experience managing Managed Service Providers (MSPs) and third-party vendors. Industry certifications such as Cisco CCNA, Palo Alto PCNSA or equivalent will be highly regarded.

You will be a trusted technical leader with a demonstrated ability to manage complex incidents, drive service improvements and ensure the successful delivery and support of technology services. Strong stakeholder engagement, communication and documentation skills are essential, along with the ability to translate technical risks and concepts for diverse audiences. Experience with operational governance, change assurance, service transitions and continuous improvement within large-scale enterprise environments will be critical, while advanced certifications, healthcare sector experience and knowledge of frameworks such as the Essential Eight will be advantageous.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

Highly Competitive Remuneration Package

Permanent full-time position

Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

Novated leasing

work related expenses

self-education and

additional superannuation

A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

Employee support through our dedicated free Employee Assistance Program (EAP)

Innovative Professional Development opportunities

Flexible working hours and a commitment to work-life balance

Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

Bike riding facilities and showers

Central CBD location, close to bus and train stations

Flexibility to work from home

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.