Luxury Travel Consultant – Queensland

FCM Travel; Queensland; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Uncapped incentives

Travel deals for you and family

Career development opportunities

Collaborative team environment

Job summary

Flight Centre Travel Group in Australia is seeking an experienced Luxury Travel Consultant to plan and book premium itineraries. You will build bespoke travel experiences from flights to five-star hotels and premium tours, while managing invoices and navigating sophisticated booking systems.

Success comes from exceptional service, strong KPI performance and a proactive, solutions-driven approach. This hybrid role rewards performance and client relationship excellence.

Qualifications

• Demonstrated ability to deliver exceptional customer service to new and existing clients.
• Proven track record of meeting KPIs and sales targets.
• Able to think creatively to tailor travel solutions.
• Strong organisational skills and time management to meet deadlines.
• Experience building itineraries, invoicing and navigating complex booking systems.
• Proficient with GDS and multiple platforms for luxury bookings.
• Personal experience with luxury travel is a plus.

Responsibilities

• Plan, book and coordinate luxury travel experiences for clients.
• Build unique itineraries with flights, hotels, tours and cruises.
• Handle invoicing and operate complex booking systems across programs.
• Maintain relationships to drive repeat business and meet KPIs.

Skills

Customer service

Sales targets

GDS

Time management

Itinerary building

Booking systems

Luxury travel experience

Job description

If you’re an experienced Travel Consultant with a passion for the finer things in life while travelling, you’ll fit right into our Luxury Travel team. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel!

How you’ll be opening up the world for our customers…

As a Travel Consultant in our Luxury Travel team, you will help to plan, book and coordinate your customer’s next amazing luxury travel experience. You’ll be building unique itineraries for your customers with their every need front of mind to ensure they have a premium experience from “Bon Voyage” to “Welcome Home”. You will be booking everything from first class flights to five star hotels, premium tours, luxury cruising, travel insurance and more. You will be working towards KPI’s and incentive targets, therefore building your customer relationships will be critical to your success in this role.

What it takes to be a Luxury Travel expert…

• You’re eager to provide exceptional service to welcome new customers to your existing database of loyal clientele
• You have proven success in achieving your KPIs and sales targets
• You seek out new ways to build on your success and think outside of the box for your customers to find the best travel solution for them
• You understand the importance of organisation and managing your time effectively to achieve the best result and stay on top of your work
• You’re not only good at the people stuff, but at the behind the scenes stuff too. Like building itineraries, doing up invoices, operating our complex booking systems and jumping between different programs with a customer in front of you
• You know your way around GDS and you’re confident with complex computer systems
• Extra points if you have personal experience with luxury travel!

Your First Class Employee Benefits:

• At FCTG we understand the importance of flexibility while fostering a culture of collaboration through in person iterations – our Luxury Travel team offer hybrid working arrangements
• Be rewarded with a base wage plus uncapped incentives payment structure - earn a percentage of every sale you make from day one, there’s no limit on what you can earn
• Be gifted the time to provide the support your loyal clientele deserves, and to foster great relationships – you won’t be serving a constant queue, but the organic enquiry is there for you to be able to go above and beyond with your sales targets
• You’ll be joining a highly experienced and skilled team
• Unlock your wanderlust! Score incredible travel deals for you & your friends and family, and get ready to be invited to try premium air, cruise and land product for yourself through supplier famils
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Embrace the famous Flight Centre culture at our Reward & Recognition with events throughout the year including, our most popular event on the calendar "Global Gathering"
• Thrive in a workplace that values individualism – come as you are!

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *