Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Gold Coast City; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote work

Career development

Industry discounts

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist to plan and manage luxury itineraries with a focus on exceptional service. This fully remote role involves coordinating before, during, and after trips from home, delivering professional support and personalized care.

You will work with clients to understand needs, confirm bookings, and ensure smooth travel experiences while using digital tools and platforms.

Qualifications

• Strong communication and interpersonal skills.
• Experience in travel, hospitality, or related field is a plus.
• Able to work independently in a remote setting.
• Excellent organization and attention to detail.
• Comfortable using booking platforms and digital tools.
• Passion for travel and creating positive client experiences.

Responsibilities

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Communicate essential travel details and documentation requirements.
• Monitor bookings for accuracy and client satisfaction.
• Resolve client questions with a solution-focused mindset.
• Maintain records and update internal systems.

Skills

Communication skills

Customer service

Remote work

Attention to detail

Digital tools

Travel passion

Job description

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.