Luxury Guest Experience Concierge

Crystalbrook Collection; Newcastle; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐

$99 room rates and Friends & Family Ac

Job summary

Crystalbrook Kingsley in Newcastle is seeking a Guest Service Agent Porter to create warm, personalised stays from arrival to departure. You will anticipate guest needs, provide local knowledge, and ensure every interaction reflects our premium standards.

From welcoming guests to guiding recommendations and managing inquiries, you will play a key role in delivering unforgettable hospitality experiences. Join a luxury team known for warmth, sophistication and exceptional guest care.

Qualifications

• Excellent communication and relationship-building skills.
• Natural ability to make guests feel welcomed, recognised and valued.
• Strong problem-solving skills and a guest-first mindset.
• Excellent organisational skills and ability to manage multiple priorities.

Responsibilities

• Create a warm, genuine and personalised welcome and farewell for every guest.
• Anticipate guest needs and deliver thoughtful service beyond expectations.
• Manage arrivals, departures, and guest accounts accurately and efficiently.
• Provide knowledgeable recommendations about Newcastle and local experiences.
• Handle enquiries with confidence and escalate when needed.
• Build meaningful guest relationships by recognising VIPs and returning guests.
• Record guest information to support personalised service throughout the stay.
• Promote hotel facilities, rooms, packages and experiences when appropriate.
• Manage telephone and digital enquiries professionally.

Skills

Exceptional communication

Guest service orientation

Problem solving

Organisational skills

Guest-first mindset

Tools

Opera Cloud

Salesforce

Job description

Crystalbrook Kingsley in Newcastle is seeking a Guest Service Agent Porter to create warm, personalised stays from arrival to departure. You will anticipate guest needs, provide local knowledge, and ensure every interaction reflects our premium standards.

From welcoming guests to guiding recommendations and managing inquiries, you will play a key role in delivering unforgettable hospitality experiences. Join a luxury team known for warmth, sophistication and exceptional guest care.