Luxury E‑Commerce Client Concierge (Fixed Term)

Hermès; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Hermès Australia is seeking a Client Contact Consultant for a six-month fixed-term role to support the E-Commerce Team. The position is fully on-site at the Sydney office, five days a week, and involves managing client communications across phone, email, and digital channels, ensuring a high standard of service and accurate order processing.

You will be the brand ambassador, handling end-to-end order workflows, returns, and client enquiries, while coordinating with Inventory and Finance and

Qualifications

• 3+ years in customer service or e-commerce support
• Experience in luxury retail or service preferred
• Excellent communication and interpersonal skills

Responsibilities

• Deliver service across phone, email, and client platforms such as Eptica
• Process orders and manage inquiries to resolve issues
• Coordinate shipments, tracking, returns and exchanges
• Collaborate with Inventory and Finance to ensure smooth order flow

Skills

Customer service

Communication

Retail awareness

Organisational skills

Problem solving

Luxury goods interest

Tools

Eptica

Job description

Hermès Australia is seeking a Client Contact Consultant for a six-month fixed-term role to support the E-Commerce Team. The position is fully on-site at the Sydney office, five days a week, and involves managing client communications across phone, email, and digital channels, ensuring a high standard of service and accurate order processing.

You will be the brand ambassador, handling end-to-end order workflows, returns, and client enquiries, while coordinating with Inventory and Finance and