Loss Prevention Customer Service Associate Chullora

Sierra Trading Post, Inc; New South Wales; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Annual leave

Personal leave

Penalty rates for evenings and weekends

Job summary

TJX Australia is seeking a Loss Prevention Customer Service Associate to uphold a safe shopping experience. Your presence and engagement with customers will deter theft while assisting with store operations.

The role involves providing high-quality customer service, monitoring store activity, and collaborating with the Loss Prevention team. A background in retail or security is beneficial. This full-time position offers a competitive salary and benefits.

Qualifications

• Strong customer service and communication skills are essential.
• High level of integrity, reliability, and attention to detail is required.
• Previous retail or security experience is preferred.

Responsibilities

• Deliver professional and friendly customer service.
• Act as a visible deterrent to theft through strong customer engagement.
• Monitor store entry and exit points and report incidents.

Skills

Customer service

Communication skills

Attention to detail

Ability to make sound decisions

Job description

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Job Description

At TJX Australia, we are committed to creating a safe, welcoming and enjoyable shopping experience for our customers. As a Loss Prevention Customer Service Associate, you will play a key role in supporting this by maintaining a visible presence in‑store, deterring theft through proactive customer engagement, and contributing to a strong culture of safety and integrity.

This is a full‑time position, offering a mix of weekday and weekend shifts within standard retail trading hours. You will receive annual leave and personal leave entitlements, along with an hourly rate, including penalty rates for evenings (after 6pm), weekends and public holidays.

Key Responsibilities

Keeping People Safe

• Deliver professional and friendly customer service to create a welcoming store environment
• Use communication tools (e.g. headsets) to stay connected with store teams
• Escalate incidents or concerns in line with company policies

Loss Prevention & Store Support

• Act as a visible deterrent to theft through strong customer engagement
• Monitor store entry and exit points, including responding to gate activations
• Report incidents and suspicious activity accurately and in a timely manner

Operational Support & Shrink Reduction

• Support the store and Loss Prevention team with shrink reduction initiatives
• Identify and report trends or operational gaps
• Assist with equipment and security processes in line with store procedures
• Participate in training and apply best practices

About You

• Strong customer service and communication skills
• High level of integrity, reliability and attention to detail
• Ability to remain calm and make sound decisions in fast‑paced or challenging situations
• Flexible availability to support business needs
• Previous retail or security experience

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address

Level 3, 189 O’Riordan Street

Location

AUS TJX Australia District NSW West