Litigation Client Service Manager

Gorilla Jobs Pty Ltd.; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Beachfront office

Mentoring program

Training programs

Flexible location

Job summary

Gorilla Jobs Pty Ltd partners with a people-focused law firm on the Gold Coast to recruit a Client Services Manager for the Litigation team. You will manage daily client enquiries, schedule consultations, and coordinate with Partners, Senior Associates, Lawyers, Graduates, and Paralegals to ensure a smooth client journey.

The role emphasizes client care, process improvement, and collaboration with marketing and referrals, with a supportive onboarding and flexible work options in a beachfront

Qualifications

• 2+ years in client services, legal admin or sales.
• Excellent communication and interpersonal skills.
• Familiarity with LEAP and CRM platforms is advantageous.

Responsibilities

• Manage inbound client and referrer enquiries with professionalism and empathy.
• Coordinate bookings and maintain lawyer calendars.
• Gather and record accurate client information and case details.
• Provide paralegal assistance including drafting, data entry, and case preparation.
• Support marketing efforts within the Litigation department.
• Liaise with clients, witnesses, and stakeholders.
• Assist the department manager with daily operations and reporting.

Skills

Client services

Legal admin

Sales

Communication

Tools

LEAP

CRM platforms

Job description

Seeking a Client Services Manager to support a growing Litigation team in a people-focused legal firm.

3 Key Points:

• Join a dynamic Litigation team of 16+ legal professionals
• Salary range $80K–$100K + flexible work environment
• Working in the Gold Coast Office

Client Services Manager – Litigation

About the Firm:

Our client is a well-established and highly respected law firm with over 50+ years of service to communities across Australia. Known for their innovative approach and unwavering dedication to client care, they have built a strong reputation across a network of offices in key metropolitan and regional centres. Their team is deeply committed to helping people through challenging legal matters and delivering practical, life-changing results.

With a strong focus on technology, automation, and continual development, their practice offers modern office facilities, cloud-based systems, and flexible work arrangements to support employee wellbeing and performance.

About the Position:

Our client is seeking a skilled Client Services Manager to become a central part of their Litigation division, supporting daily operations and client engagement across complex matters in Commercial and Estate Litigation. Acting as a liaison between potential clients, referrers, and legal staff, you’ll play a pivotal role in managing new enquiries, preparing for consultations, and ensuring a smooth client journey from initial contact to resolution.

The role includes client communications, appointment scheduling, administrative coordination, and involvement in paralegal support tasks. You will work closely with a Litigation team comprising Partners, Senior Associates, Lawyers, Graduates, and Paralegals – a collaborative unit that thrives on delivering results and supporting one another.

Key Responsibilities:

• Manage inbound client and referrer enquiries with professionalism and empathy
• Coordinate bookings and maintain lawyer calendars
• Gather and record accurate client information and case details
• Provide paralegal assistance including drafting, data entry, and case preparation
• Support marketing efforts within the Litigation department
• Liaise with clients, witnesses, and stakeholders
• Assist the department manager with daily operations and reporting

Key Requirements:

• Previous experience (2 Years+) in client services, legal admin, or sales
• Excellent communication and interpersonal skills
• Strong attention to detail and accurate data entry skills
• A compassionate, proactive, and team-oriented mindset
• Ability to multitask and prioritise efficiently in a fast-paced environment
• Familiarity with LEAP and CRM platforms (advantageous but not essential)
• Confidence in using modern technology and legal practice systems

On Offer:

• Competitive salary of $80,000 to $100,000, depending on experience
• Join a forward-thinking firm that values professional growth and wellbeing
• Structured onboarding and mentoring from senior legal professionals
• Work from stunning beachfront offices with flexible location options
• Access to internal and external training programs for continued development
• A genuine opportunity to contribute to a firm that makes a difference