Licensing Officer

Victorian Government; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexibility

Culture

Wellbeing

Partnership

Purpose

Job summary

VLSB+C in Melbourne is seeking a Licensing Officer to join the Licensing Team. You’ll be a key contact for lawyers, law practices and the public, handling enquiries, resolving matters and directing people to the right support.

The role offers exposure to Victorian legal regulation, a flexible approach to working arrangements, and opportunities to contribute to public service by upholding professional standards.

Qualifications

• Experience in a government/regulatory/high-volume customer service environment.
• Understanding of legal practice and the ability to interpret and apply legislation.
• Strong digital skills, with a focus on confidentiality and privacy.

Responsibilities

• Be a key contact for lawyers, law practices and the public.
• Respond to enquiries, resolve matters and connect people with the right support.
• Collaborate with stakeholders across the VLSB+C and the legal sector.

Skills

Government background

Regulatory environment

Digital literacy & privacy

Job description

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1951491

We're committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles. The VLSB+C contributes to a fairer playing field for all Victorian job applicants, including making reasonable adjustments to the recruitment and employment process.
If you have any questions or need assistance to fully participate in the process, please contact People and Culture on 03 9679 8073 or [e-mail]

Can you tell me more about what you do at VLSB+C?
Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.

We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Okay, and what role are you recruiting for?
We're looking for a Licensing Officer to join our Licensing Team. You'll be a key point of contact for lawyers, law practices and the public, responding to enquiries, resolving matters and connecting people with the right support. You'll work with a diverse range of stakeholders across the VLSB+C and legal sector, building your knowledge and making a meaningful contribution to the community.

This is getting interesting, what type of person are you looking for?
We're looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.

We are looking for candidates with the following:

• Experience in a government, regulatory or high-volume customer service environment.
• An understanding of legal practice and the ability to interpret and apply legislation.
• Strong digital skills, with a sound understanding of confidentiality and privacy.

That sounds like me! How are you different from other organisations?
We're really excited by our organisation, we offer:

• Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home.
• Culture: Our People Matter Survey results reflect our staff are proud to work for the VLSB+C.
• Wellbeing: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
• Partnership: our horizontal structure allows for morepartnershipwith your colleagues and other teams
• Purpose: We play a key role in regulating the legal practice in Victoria

I want to know more!
Daniel Deeks would love to hear from you on 03 9679 8059 if you have questions about the role.

Other relevant information:
Appointment will be subject to abiding by our Flexible Working Procedure which defines the number of required in-office days at our office (including the 'team day' of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration.

Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.

Applications close Sunday 18 October 2026 at 11.59pm