Liaison Manager

Regents Garden Group; Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading aged care provider in Australia is seeking a Liaison Manager to enhance connections with residents and families. This pivotal role involves guiding prospective care recipients through the admission process, coordinating tours, and managing waiting lists. Ideal candidates should have strong communication and organizational skills, along with a passion for supporting older Australians. Join a team committed to high standards of care and compliance with aged care regulations.

Qualifications

• Confident communicator with ability to support older Australians.
• Experience in managing waiting lists and financial eligibility.
• Familiarity with aged care compliance requirements.

Responsibilities

• Build connections with potential residents and families.
• Coordinate facility tours to provide information about care.
• Manage waiting lists and verify financial eligibility.
• Liaise with hospitals and social workers for referrals.
• Monitor facility income and market trends.
• Support compliance with regulatory requirements.

Skills

Strong communication skills

Organisational skills

Knowledge of aged care regulations

Job description

As a Liaison Manager at Regents Garden Group, you will play a pivotal role in building strong connections with potential residents, their families, and key stakeholders to ensure smooth and timely admissions across our facilities. You will be the primary point of contact for prospective care recipients, guiding them through the admission process, providing accurate information on fees and services, and ensuring all necessary documentation is complete.

In this role, you will:

Represent all Regents Garden Facilities in promoting our mission, values, and high standards of care.

Coordinate facility tours, ensuring a welcoming and informative experience.

Manage and update waiting lists, verify financial eligibility, and optimise funding opportunities.

Liaise with social workers, ACAT teams, hospitals, and placement consultants to maintain strong referral networks.

Monitor facility income, report to management, and track market trends in aged care fees.

Support Office and Facility Managers with training and admission processes, ensuring compliance with all regulatory requirements.

Oversee contractor compliance, including clearances, insurance, and vaccination records.

Promote health, safety, and quality standards in line with Aged Care Quality and Safety Commission (ACQSC) and NDIS regulations.

This is a dynamic role for a confident communicator with strong organisational skills and a passion for supporting older Australians and their families through an important life transition.