Level 2 IT Support Engineer — MSP & Cloud Expert

Lyra Technology Group

Gold Coast City

Hybrid

AUD 70,000 - 110,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Flexible working arrangements – 2 days

Career progression pathways

Exposure to enterprise technology

Collaborative team culture

AI and automation projects

Values-driven organisation

Job summary

Lyra Technology Group, a private equity-backed holding company, is seeking a Level 2 IT Support Engineer for its ONGC team in Arundel, Queensland. You will handle escalated Level 2 incidents and work across desktop, server, network, and cloud environments to deliver excellent customer support.

The role requires MSP experience and strong knowledge of Microsoft 365, Azure, AD, Exchange Online, and Windows Server, plus networking skills.

Qualifications

3+ years' experience in an MSP or similar IT support environment.
Relevant IT qualifications or equivalent industry experience.
Experience providing Level 2 support across Microsoft environments.
Strong knowledge of Microsoft 365, Azure, Active Directory, Exchange Online, and Windows Server.
Experience supporting networking technologies including switches, firewalls, VPNs and Wi-Fi.
Excellent communication and customer service skills.

Responsibilities

Provide Level 2 technical support across desktop, server, network, and cloud environments.
Manage escalated incidents and service requests, ensuring timely resolution.
Troubleshoot Microsoft 365, Azure, Active Directory, Exchange, and Windows environments.
Support networking technologies including firewalls, switches, VPNs, and Wi-Fi.
Maintain accurate documentation and ticket updates within the PSA system.
Build strong client relationships through professional communication and outstanding customer service.
Assist with infrastructure upgrades, migrations, and technology projects.
Collaborate with Level 3 Engineers on complex technical issues when required.