Level 2 IT Service Desk Technician — Windows, AD & VPN

Abano Healthcare; Perth; On-site; AUD 60,000 - 80,000; Full time

Job summary

A healthcare services company is seeking a skilled Level 2 Service Desk Technician in Perth. This role involves providing second-level support for technical issues, troubleshooting hardware and software, and managing user access to corporate applications. The ideal candidate will have 3 years of IT support experience and strong communication skills. This is a full-time position with no remote work available.

Qualifications

• 3 years experience in an IT support or service desk role.
• Strong knowledge of Windows 10/11, macOS, Office 365, and basic networking.
• Experience with Active Directory, remote support tools and ticketing systems.

Responsibilities

• Provide second-level support for desktop, laptop, mobile and peripheral issues.
• Troubleshoot hardware and software problems related to Windows, macOS, and Office 365.
• Manage and resolve escalated tickets from Level 1 within SLA guidelines.

Skills

Windows 10/11

macOS

Office 365

Problem-solving skills

Communication skills

Tools

Active Directory

Freshservice

SCCM

Intune

Job description

A healthcare services company is seeking a skilled Level 2 Service Desk Technician in Perth. This role involves providing second-level support for technical issues, troubleshooting hardware and software, and managing user access to corporate applications. The ideal candidate will have 3 years of IT support experience and strong communication skills. This is a full-time position with no remote work available.