Level 2 Application Support Analyst - Education

Civica; Adelaide; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible work options

Days of Difference leave

Volunteer opportunities

Job summary

Civica Education Suite support role based in Adelaide, Australia. As Level 2 Application Support Analyst, you will analyse and resolve complex software issues, working with Level 3, Product, Engineering and Technical Operations teams to drive timely resolutions.

You will troubleshoot production incidents, review logs, perform data validation, and communicate clearly with customers; experience with education or SIS modules is a plus. Flexible work options and an inclusive culture are offered.

Qualifications

• Experience in application support within enterprise, SaaS, ERP or SIS environments.
• Strong SQL skills including data validation and joins.
• Experience troubleshooting production incidents and performance issues.

Responsibilities

• Analyse and troubleshoot Civica Education Suite application problems.
• Collaborate with Level 3 Support, Product, Engineering and Technical Operations teams to resolve issues.
• Provide clear, customer-facing updates and manage SLA-driven cases.

Skills

Application support

SQL skills

Incident troubleshooting

Finance modules knowledge

Job description

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Application Support Analyst at Civica, you'll support our Civica Education Suite application products, helping customers resolve complex software issues that require detailed technical investigation.

You’ll analyse and troubleshoot application problems, investigate data and system behaviours, review logs, and work closely with Level 3 Support, Product, Engineering and Technical Operations teams to drive timely and effective resolution.

This role is well suited to someone who enjoys solving complex customer issues, working with technical detail, and communicating clearly with both customers and internal teams.

Requirements

What you will need to be successful in this role

• Application support, ideally within an enterprise, SaaS, ERP or SIS environment
• Strong SQL skills, including queries, joins and data validation
• Experience troubleshooting production incidents, application errors and performance issues
• Exposure to finance modules, such as AR, AP, GL, billing or reporting
• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues
• Experience reviewing system logs, error traces or background jobs
• Strong written communication skills, including experience providing customer-facing updates
• Confidence managing SLA-driven cases and customer expectations
• Ability to work collaboratively with Product, Engineering, Technical Operations and Support teams
• Experience with Student Information Systems (ideally)
• Knowledge of APIs, integrations and data synchronisation (ideally)
• Exposure to reporting tools or education reporting modules (ideally)

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different -

We provide an inclusive,safe, and welcoming environment to all Civicans

Giving culture -

we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work -

we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.