Level 1 IT Service Desk — Flexible Growth & Training

Accucom Systems Integration

Sydney

Hybrid

AUD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Flexible working arrangements

Training & certification support

Job summary

Accucom Systems Integration is seeking a Level 1 IT Support specialist to be the first point of contact for customers in a fast-paced MSP environment. You will provide phone, email, and remote support, manage tickets, and troubleshoot across Windows, Microsoft 365, and macOS platforms.

You will onboard and offboard users, assist with password resets and MFA, deploy devices, and keep clear ticket documentation.

Qualifications

Experience in MSP Help Desk, Service Desk, or IT Support role.
Strong troubleshooting across Windows OS and Microsoft 365.
Experience with Active Directory, Entra ID, Exchange Online, Teams, and endpoint support.
Experience supporting Apple macOS environments.
Excellent customer service and communication skills.
Attention to detail and ability to follow processes.
Ability to work independently and in a team.

Responsibilities

Provide Level 1 support via phone, email, remote support, and service portal.
Log, prioritise, and manage tickets through to resolution or escalation.
Troubleshoot Microsoft 365, Windows, MAC, mobile devices, printers, networking, and end-user applications.
Perform user onboarding and offboarding activities.
Assist with password resets, MFA configuration, access requests, and account administration.
Deploy and configure workstations, laptops, and mobile devices.
Maintain accurate ticket notes, documentation, and knowledge base articles.
Escalate complex issues to Level 2 and Level 3 engineers when required.
Deliver outstanding customer service and communication.