Learning & ICT Support Officer

Melbourne Archdiocese Catholic Schools - Macs - Diocese Of Melbourne; City of Melbourne; On-site; AUD 30,000 - 60,000; Full time

Job summary

A government agency based in Port Melbourne seeks a Learning Support Officer for Level 2 ICT support, involving project delivery for NMI and day-to-day operations. The ideal candidate should have strong problem-solving skills, ICT knowledge, and experience in customer service support. Responsibilities include providing assistance in security uplift projects, managing incidents, and maintaining documentation. A commitment to excellence and continuous improvement is essential in this role, ensuring effective collaboration with internal and external stakeholders.

Qualifications

• Strong problem-solving skills for handling complex issues.
• Experience in Level 2 ICT support for incident triage.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and adapt to change.
• Knowledge of documentation strategies in ICT.

Responsibilities

• Support NMI ICT project delivery and day-to-day operations.
• Provide Level 2 ICT support for hardware/software issues.
• Collaborate with Level 3 teams for repairs and upgrades.
• Maintain the ICT asset register and documentation.
• Develop knowledge base articles for continuous improvement.

Skills

Problem-solving

Communication

Interpersonal skills

Adaptability

ICT knowledge management

Job description

A government agency based in Port Melbourne seeks a Learning Support Officer for Level 2 ICT support, involving project delivery for NMI and day-to-day operations. The ideal candidate should have strong problem-solving skills, ICT knowledge, and experience in customer service support. Responsibilities include providing assistance in security uplift projects, managing incidents, and maintaining documentation. A commitment to excellence and continuous improvement is essential in this role, ensuring effective collaboration with internal and external stakeholders.