Lead Service Designer

Just Digital People; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

12 month + extensions

Job summary

Just Digital People is seeking a Lead Service Designer for a Federal Government health program with flexible Brisbane, Sydney or Canberra hybrid work and a 12-month contract plus extensions.

You will lead end-to-end service design for large digital health initiatives, conduct user research, develop journey maps and service blueprints, and facilitate workshops with product, technology and policy teams to deliver user-centred improvements.

Qualifications

• 5+ years in human-centred design or service design
• Recent government/health experience
• Strategic service design in health sector
• Experience with user research, journey mapping, service blueprinting, prototyping and testing
• Experience on complex digital transformation programmes
• Excellent stakeholder engagement and workshop facilitation
• Ability to influence senior stakeholders autonomously
• Tertiary qualification in Service/UX Design or related discipline
• Proficiency with contemporary design tools including Miro

Responsibilities

• Leading end-to-end service design activities across complex digital health programmes
• Planning and conducting user research to understand customer needs, behaviours and pain points
• Developing customer journey maps, service blueprints, personas and future-state service concepts
• Facilitating discovery workshops, co-design sessions and stakeholder engagement activities
• Translating research findings into actionable recommendations and service improvements
• Collaborating with product, technology and delivery teams to design user-centred solutions
• Applying systems thinking to address complex service challenges
• Supporting continuous improvement and championing human-centred design practices

Skills

stakeholder engagement

autonomy

communication

workshop facilitation

user research

journey mapping

service blueprinting

systems thinking

Education

Service Design, UX Design or related degree

Tools

Miro

Job description

Lead Service Designer | Federal Government - Health

Brisbane, Sydney or Canberra | Hybrid | 12-month contract + extension

We're working with a Federal Government organisation looking for an experienced Lead Service Designer to support the delivery of complex national health initiatives.

There are no associated hourly rates for the role and happy to discuss further (Gov orgs are now putting no pay rate to have competitive candidates at selection)

For this role, unfortunately the client will only consider candidates with –

• Recent government/health experience
• Australian citizen (to secure baseline clearance)
• 5+ years experience as a Service Designer

This is an opportunity to work across large-scale digital transformation programmes, improving services and experiences for consumers, healthcare professionals and other stakeholders.

You'll work closely with multidisciplinary teams across product, technology, clinical, policy and delivery to understand user needs and translate research into meaningful service improvements.

The role

You'll be involved in:

• Leading end-to-end service design activities across complex digital health programmes.
• Planning and conducting user research to understand customer needs, behaviours and pain points.
• Developing customer journey maps, service blueprints, personas and future-state service concepts.
• Facilitating discovery workshops, co-design sessions and stakeholder engagement activities.
• Translating research findings into actionable recommendations and service improvements.
• Working with product, technology and delivery teams to design practical, customer-centred solutions.
• Applying strategic and systems thinking to complex service challenges.
• Supporting continuous improvement and championing human-centred design practices.

What we're looking for

• 5+ years of experience in human-centred design, service design or related disciplines.
• Recent experience delivering service design initiatives within Government.
• Demonstrated experience in strategic service design within the health sector.
• Strong experience across user research, journey mapping, service blueprinting, prototyping and testing.
• Experience working on complex digital transformation programmes.
• Excellent stakeholder engagement, communication and workshop facilitation skills.
• Ability to work autonomously and influence senior stakeholders.
• Relevant tertiary qualifications in Service Design, UX Design or a related discipline.
• Experience using contemporary design and collaboration tools such as Miro.

Please note:

Applicants must be eligible to obtain a Baseline Security Clearance.

If you're a senior Service Designer with Government and healthcare experience, we'd be keen to hear from you.

Additional information

• Lead Service Designer
• Government - Contract
• 12 month + extensions