Lead Process Analyst

Australia Post; City of Melbourne; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid work option

Job summary

Australia Post is seeking a Lead Process Analyst for a 12 month fixed-term contract to design, lead and optimise enterprise-wide processes and customer experiences. You will guide a team of analysts, develop As-Is and To-Be models, and drive governance and standards across programs.

You'll partner with business and technology leaders to translate complex information into actionable insights, shape process architecture, and deliver measurable outcomes for millions of customers.

Qualifications

• 10+ years' experience in senior process analysis roles.
• Expertise in BPMN 2.0 and process modelling best practices.
• Experience leading process analysis within large-scale transformation programs.
• Strong coaching and mentoring capabilities.
• Expertise in process architecture, decomposition and governance.
• Ability to translate complex information into clear, actionable insights.
• Outstanding stakeholder engagement, facilitation and influencing skills.

Responsibilities

• Lead process analysis activities across complex transformation programs.
• Guide and mentor a team of Process Analysts, uplifting capability and modelling best practice.
• Develop end-to-end As-Is and To-Be process models that bring clarity to complexity.
• Drive process governance, quality assurance and BPMN 2.0 standards.
• Collaborate with stakeholders across business and technology to build shared understanding and alignment.
• Manage process architecture, ensuring processes, capabilities and value streams connect seamlessly.
• Identify risks, opportunities and improvements that deliver meaningful business outcomes.
• Act as the go-to leader for process-related decisions, issues and strategic direction.

Skills

Analytical thinking

Strategic thinking

Stakeholder engagement

People leadership

Tools

Signavio

BPMN 2.0

Lean CI

Jira

Miro

Microsoft Teams

Confluence

SharePoint

Excel

Word

Job description

Lead Process Analyst | Shape the Future of Australia Post 12 month fixed term contract

Love untangling complexity? Passionate about process excellence? Ready to lead transformation at scale?

At Australia Post, we're delivering much more than parcels. We're building the future of one of Australia's most trusted brands. Behind every customer experience, digital innovation and operational transformation is a team of talented people making it happen.

We're looking for a Lead Process Analyst to help design, lead and optimise the processes that power our business and customer experiences.

Why You’ll Love This Role

You’ll be at the heart of major transformation programs, partnering with business and technology leaders to map, improve and reimagine how Australia Post works.

This isn’t a role where you’ll simply document processes. You’ll influence strategic decisions, lead a team of analysts, shape enterprise-wide process standards, and drive real business outcomes.

What You’ll Be Doing

• Lead process analysis activities across complex transformation programs
• Guide and mentor a team of Process Analysts, uplifting capability and modelling best practice
• Develop end-to-end As-Is and To-Be process models that bring clarity to complexity
• Drive process governance, quality assurance and BPMN 2.0 standards
• Collaborate with stakeholders across business and technology to build shared understanding and alignment
• Manage process architecture, ensuring processes, capabilities and value streams connect seamlessly
• Identify risks, opportunities and improvements that deliver meaningful business outcomes
• Act as the go-to leader for process-related decisions, issues and strategic direction

What Success Looks Like

You’re a process leader who can see both the detail and the bigger picture.

You know how to navigate complexity, influence stakeholders, facilitate meaningful conversations and bring people on the journey.

You thrive in transformation environments and love helping teams solve challenging business problems.

What You’ll Bring

• 10+ years' experience in senior process analysis roles
• Deep expertise in BPMN 2.0 and process modelling best practices
• Experience leading process analysis within large-scale transformation programs
• Strong coaching and mentoring capabilities
• Expertise in process architecture, decomposition and governance
• Ability to translate complex information into clear, actionable insights
• Outstanding stakeholder engagement, facilitation and influencing skills

Tools & Techniques You’ll Use

• Signavio
• BPMN 2.0
• Lean Continuous Improvement
• Jira, Miro & Microsoft Teams
• Confluence, SharePoint, Excel & Word

The Kind of Person We're Looking For

• Analytical and strategic thinker
• Natural collaborator and influencer
• Outcome-focused problem solver
• Curious, commercial and improvement-minded
• Inspiring mentor and people leader

Why Australia Post?

We may be over 200 years old, but our culture is anything but traditional.

We're a business transforming at pace, combining the scale of an iconic Australian organisation with the energy, innovation and collaboration of a modern digital enterprise.

Here you'll work on meaningful challenges, contribute to programs that impact millions of Australians, and help shape the future of customer experiences across the country.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.