Lead Library & Learning Services - Campus Ops

Chisholm Institute; City of Greater Dandenong; On-site; AUD 80,000 - 98,000; Full time

Benefits offered by this job

Inclusive work culture

Professional development

Networking opportunities

State-of-the-art facilities

Free on-site parking

Free Employee Assistance Program

Job summary

Chisholm Institute is seeking a Senior Library and Learning Services Officer to lead frontline operations and coordinate across multiple campuses. The role focuses on enriching student experience, driving efficient service delivery, and guiding a team of Library & Learning Services Officers.

The successful candidate will implement procedures, use data-driven insights, and align services with student needs while maintaining high-quality educational support.

Qualifications

• Diploma level qualification or equivalent library experience.
• Experience leading frontline service teams in an educational setting is advantageous.
• Proven ability to manage multiple priorities and coordinate operations.

Responsibilities

• Coordinate and deliver frontline library services to enrich the student experience.
• Lead Library & Learning Services Officers across multiple campuses.
• Drive operational improvements and establish procedures to enhance service delivery.
• Utilise data to analyse opportunities to improve student outcomes.

Skills

Leadership

Coordination

MS 365

Problem-solving

Communication

Customer service

Teamwork

Library procedures

Education

Diploma level qualification

Tools

Library systems

Job description

Chisholm Institute is seeking a Senior Library and Learning Services Officer to lead frontline operations and coordinate across multiple campuses. The role focuses on enriching student experience, driving efficient service delivery, and guiding a team of Library & Learning Services Officers.

The successful candidate will implement procedures, use data-driven insights, and align services with student needs while maintaining high-quality educational support.