Lead, Communications Operations & Delivery

Transurban; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading infrastructure company in Melbourne is seeking a Communications Operations Lead to oversee outbound communications across various channels. The ideal candidate will possess strong leadership skills, experience in process design, and proficiency in tools like Jira. The role demands excellent stakeholder engagement and a customer-first mindset. This position offers permanent employment with various employee benefits including flexible work options and extensive leave entitlements.

Benefits

Flexible working and leave options

16 weeks paid parental leave

Learning and development opportunities

Health and wellbeing support

Share offers and insurance benefits

Social activities and volunteer days

Qualifications

• Experience in process design or delivery within a customer-focused environment.
• Ability to coach, mentor, and manage team capacity.
• Experience in reporting and optimisation.

Responsibilities

• Lead the Communications Operations stream, managing workflow and capacity.
• Provide coaching and feedback to direct reports.
• Map and document communication delivery processes.
• Oversee the build and testing of initiatives.
• Monitor outbound data files to ensure SLA compliance.
• Develop dashboards for insights into communication effectiveness.

Skills

Experience in communications operations

Strong people leadership skills

Proficiency with workflow tools like Jira

Excellent stakeholder engagement skills

Strong analytical and problem-solving abilities

Financial acumen

Agile delivery experience

Customer-first mindset

Tools

Jira

Confluence

Job description

A leading infrastructure company in Melbourne is seeking a Communications Operations Lead to oversee outbound communications across various channels. The ideal candidate will possess strong leadership skills, experience in process design, and proficiency in tools like Jira. The role demands excellent stakeholder engagement and a customer-first mindset. This position offers permanent employment with various employee benefits including flexible work options and extensive leave entitlements.