Land Capability Systems - Support Manager

Saab Australia; Adelaide; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

6 weeks paid leave

Superannuation 14%

Income protection insurance

Flexible working options

Saab shares matching

MySaab employee store

Job summary

Saab Australia is seeking an experienced Support Manager to lead the delivery of integrated support services for in-service land systems across a national program. You will provide leadership across training, maintenance, logistics, help desk and field support, balancing technical, commercial and operational priorities to maintain fleet availability and deliver customer value.

Working with Defence customers and industry partners, you will drive performance, manage multidisciplinary teams and

Qualifications

• Experience delivering Defence sustainment or ILS programs.
• Knowledge of Defence sustainment frameworks and CASG processes.
• Experience leading multidisciplinary teams across engineering, maintenance, logistics, training and customer support.

Responsibilities

• Provide clear direction across training, maintenance, logistics, help desk, and field support.
• Foster a collaborative, safe, high-performance team culture.
• Develop workforce capability through training and succession planning.
• Define and allocate work priorities for systems integration teams.
• Ensure delivery of engineering, ILS, training, maintenance, and supply chain per contract.
• Oversee help desk, maintenance services, and Field Service Technician deployments.
• Manage training delivery and training system updates, ensuring Defence framework compliance.
• Oversee supply chain, spares management and warehouse operations.

Skills

ILS programs

Stakeholder management

Leadership

Engineering support

Project management

Education

Engineering degree

Science degree

Business degree

AIPM CPPM

Tools

Defence ERP

EVM/CSSR

Job description

About the role

Join Saab Australia as a Support Manager!

Lead the Support Services of a strategic and national significant Land Capability program.

This role is available in Melbourne, Adelaide, Canberra or Brisbane and can be performed from any of these locations.

Saab is seeking an experienced Support Manager to lead the delivery of integrated support services of in-service land systems.

This is an exciting leadership opportunity for a sustainment professional who understands the importance of delivering exceptional customer outcomes across the full support lifecycle.

Working closely with Defence customers, industry stakeholders and multidisciplinary teams, you'll oversee engineering support, Integrated Logistics Support (ILS), maintenance, training, supply chain, field services and help desk operations to ensure contractual obligations are met and capability remains mission ready.

We work in a fast-paced, demanding, challenging as well as time sensitive environment; we’re diverse, global, resilient, adaptable and agile, therefore the ability to solve problems is critical.

Along with satisfaction & rewards that comes with working for a global defence company, you can expect a generous salary, a range of outstanding benefits & an inclusive working environment.

The Role

As the Support Manager, you will provide leadership across all support service functions, driving safe, efficient and customer-focused delivery. You'll lead a multidisciplinary team, manage key stakeholder relationships, oversee sustainment performance, and ensure support activities are aligned with Defence requirements, program objectives and operational priorities.

Your ability to balance technical, commercial and operating considerations will be critical to maintaining fleet availability, driving continuous improvement and delivering long-term customer value.

Key responsibilities

• Provide clear direction, allocate responsibilities, and monitor performance across training, maintenance, logistics, help desk, and field support functions.
• Foster a collaborative, safe, and high-performance team culture aligned with Saab's values.
• Develop workforce capability through internal stakeholder engagement, training, professional development and succession planning.
• Define and allocate work priorities for the systems integration teams to meet project milestones.
• Ensure delivery of engineering, Integrated Logistics Support (ILS), training, maintenance, and supply chain support activities in accordance with contracted requirements.
• Oversee help desk operations, maintenance services, and Field Service Technician (FST) deployments to meet customer requirements.
• Manage training delivery and training system updates, ensuring compliance with Defence frameworks.
• Oversee supply chain, spares management, and warehouse operations to maintain readiness and availability.
• Oversee adherence to quality, EHS, and configuration management requirements across Support Services.

About You

You are an experienced Defence sustainment leader with a strong background in Integrated Logistics Support (ILS), engineering support or complex asset sustainment. You are recognised for building high-performing teams, developing trusted customer relationships and delivering outstanding support outcomes in demanding environments.

You will bring

• Demonstrated experience delivering Defence sustainment, support services or Integrated Logistics Support (ILS) programs.
• Strong understanding of Defence sustainment frameworks, CASG processes and logistics management.
• Experience leading multidisciplinary teams across engineering, maintenance, logistics, training and customer support.
• Strong stakeholder engagement, commercial and supplier management skills.
• Knowledge of project management methodologies, Earned Value Management (EVM/CSSR) and Defence ERP/logistics systems.
• Tertiary qualifications in Engineering, Science or Business, with AIPM CPPM (or equivalent) highly regarded.
• Eligibility to obtain and maintain an Australian Defence Security Clearance.

Personal Attributes

• Commercial acumen and experience managing subcontractor and supplier support arrangements.
• Excellent communicator, able to set clear expectations and provide feedback.

If you're passionate about delivering operational excellence, leading high-performing teams and supporting capability that protects Australia, we'd love to hear from you.

As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an NV1 clearance. Information including past and present nationality and citizenship.

About Us

Saab Australia is a defence, security and cyber solutions provider, specialising in the development and integration of major defence and security systems. For over 30 years in Australia, we have built a reputation for delivering complex systems integration projects that provide proven and advanced capabilities to keep us ahead of today’s challenges.

From combat, communications, security and underwater systems, to mixed reality, cyber security and deployable health solutions, our extensive portfolio of products and services provide high-technology solutions for defence forces and civil industries across the globe.

Culture And Benefits

We employ over 1000 Australians and are committed to fostering a culture of excellence and enriching the employee experience.

By joining Saab, you’ll be a part of a collaborative and supportive organisation, where your professional growth and work-life balance are emphasised. You’ll work within an innovative and vibrant workplace, while having the opportunity to develop a long-term, fulfilling career.

As a valued team member of Saab Australia, you’ll access a variety of perks and benefits to support you and your family including:

• 6 weeks paid leave each year
• 14% Superannuation
• Free Income Protection Insurance
• Flexible working options
• Access to the Saab shares matching scheme
• Access to MySaab; our online store offering everything from cash back at hundreds of stores to discounts from exclusive partners

For further information about a career at Saab, visit the page adjacent: https://www.saab.com/markets/australia/careers/saab-life

Saab Australia is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islanders to apply. We also welcome applications from individuals with culturally diverse backgrounds.

Saab Australia is a nationally recognised Veteran Employer of Choice and welcomes the interest of ex-service members, veterans and their families