Knoxfield Assistant Manager

Kennards Storage Management; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Great work-life balance

Autonomy with coaching and training

4 weeks annual leave and personal/sick

Competitive salary package

4 weeks on-the-job training with KSS

Ongoing learning programs

Self Improvement Program: $299 course

Employee referral program

Job summary

Kennards Self Storage is seeking an Assistant Manager for the Knoxfield centre. You will run daily operations, support the Centre Manager, and rely on a supportive team to deliver exceptional customer service and storage solutions.

The role offers autonomy with coaching, a strong team culture, and a proactive environment. Location is Knoxfield, with a rotating weekend roster and full-time hours, backed by a family-owned business that values learning and growth.

Qualifications

• Experience in retail or service industry preferred.
• Strong organisational and administrative skills.
• Ability to manage a revolving weekend roster.

Responsibilities

• Deliver outstanding customer service and drive sales for storage solutions.
• Uphold company FREEDOM values and foster a constructive culture.
• Maintain high standards of cleanliness, safety and maintenance at the centre.
• Manage daily operations and administrative tasks.
• Create a positive space for change and growth.

Skills

Customer service

Sales

Teamwork

Job description

Do you have a passion for customer service? Want to grow in a dynamic role with variety and real autonomy?

At Kennards Self Storage, you’ll run your own centre day-to-day, with the freedom to make decisions, backed by a supportive team and a culture that values learning, ownership, and “give it a go”.

What you’ll love

• Great work/life balance: no late nights or early mornings

• You’ll have autonomy, with coaching, training and a supportive network behind you

• Pro-rata Annual Leave and Personal (Sick) Leave

• Competitive salary package

• 4 weeks of on-the-job training with experienced KSS Managers

• Ongoing development and learning programs

• SIP (Self Improvement Program): $299 contribution to any course (work or personal interest)

• Employee Referral Program with generous bonuses for referring future KSS team

• A place where a “give it a go” attitude is encouraged, and it's ok to make mistakes.

• Real career and personal growth in a growing Aussie family-owned business

About Kennards Self Storage

Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to lead the industry through our innovation and passion for our customers and team. We believe every individual should have the FREEDOM to make decisions, achieve, grow and prosper.

At KSS we take company culture seriously. That’s why we’ve measured and improved our culture with Human Synergistics since 1998, and we’re proud to have received awards over the years for what we’ve achieved. We consist of a diverse and inclusive team from all walks of life. It is an open and positive workplace, that encourages everyone to add value in their own unique way.

Our Team

Our teams who operate each and every centre are at the core of Kennards Self Storage. Their passion for customer service and their drive to go above and beyond our customers’ expectations, helps make KSS Australia’s leading self storage business and a trusted household name. Our team take real pride in their work, taking ownership of their centre and maintaining the facility as though it were their own.

KSS team members are empowered to run their locations with genuine autonomy. There’s no micromanaging here, with our core values being FREEDOM. We encourage our team to make decisions, “give it a go,” and keep learning, supported by a culture of encouragement, ownership, and constructive behaviours. That freedom helps team our members thrive, whether they build a long-term career with KSS or take these skills to progress their careers elsewhere.

About the role

As an Assistant Manager, you’ll be responsible for the day-to-day operations of the facility, supported by your Centre Manger.

In this role you would:

• Deliver outstanding customer service and sales, helping customers find the right storage and packaging solutions for their needs.

• Keep it constructive, and uphold KSS's FREEDOM values, with the F being for Fun!

• Keep the centre presented to a high standard (cleanliness, safety, maintenance)

• Manage daily operations and administration

• Create the space for change

You’ll thrive if you’re customer outcome focused, passionate about a constructive culture, well organised, take ownership, and enjoy working in small teams.

Role details

• Location: KSS Knoxfield

• Hours/roster: 76 per fortnight, with a rotating roster on the weekends

• Employment type: Full Time