Knowledge Services Manager — Hybrid Work & Impact

WorkCover Queensland; City of Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading workers' compensation insurer in Queensland is seeking a Manager Knowledge Services to establish and manage a new enterprise-wide knowledge function. In this role, you will lead a team, oversee the lifecycle of knowledge content, and collaborate with diverse stakeholders to ensure information is clear, accurate, and accessible. You will drive knowledge management practices to enhance decision-making and customer experience within the organization.

Benefits

Personalised learning and development opportunities

Health and wellbeing support

Industry competitive salaries

Generous superannuation scheme

Qualifications

• Strong leader with experience in guiding knowledge services teams.
• Ability to translate strategic knowledge management into actionable initiatives.
• Experience ensuring knowledge content is user-friendly and accurate.
• Operational expertise in governance and compliance.
• Technical skills in reporting tools and digital workflows.

Responsibilities

• Lead knowledge services team and manage quality of knowledge content.
• Embed knowledge management practices for better customer experience.
• Collaborate with various stakeholders to enhance knowledge sharing.

Skills

People leadership

Stakeholder engagement

Knowledge management strategies

Analytical proficiency

Content lifecycle management

Education

Relevant tertiary qualification (Legal, Business, Communications, Journalism)

Job description

A leading workers' compensation insurer in Queensland is seeking a Manager Knowledge Services to establish and manage a new enterprise-wide knowledge function. In this role, you will lead a team, oversee the lifecycle of knowledge content, and collaborate with diverse stakeholders to ensure information is clear, accurate, and accessible. You will drive knowledge management practices to enhance decision-making and customer experience within the organization.