Key Support Worker - Pasadena

Community Living Project; City of Mitcham; On-site; AUD 55,000 - 78,000; Full time

Job summary

Community Living Project in Pasadena, SA, is seeking a Key Support Worker to lead a small disability support team and work directly with a woman in her 40s.

The role combines direct support, team leadership and administration, requires at least 1 sleepover per week, and involves rostering, documentation, and coordinating with family and professionals to maintain person-centred supports.

Qualifications

• Experience in leading teams in disability support settings.
• Strong communication with families, staff and professionals.
• Ability to manage behaviours of concern within a positive support framework.

Responsibilities

• Provide day-to-day leadership and guidance to the support team.
• Mentor and support team members to develop confidence and skills.
• Promote consistency in how supports are delivered.
• Ensure team understands and follows support plans, routines, and communication strategies.
• Provide guidance to staff in responding to complex situations.

Skills

Leadership

Communication

Teamwork

Person-centered

Conflict management

Flexibility

Job description

Casual Temporary Entry Level

Posted 02 Oct 2026

Description

Are you an experienced disability professional who is passionate about relationship-based practice, team leadership, and supporting people to live meaningful and purposeful lives?

We are seeking a Key Team Support Workerto lead a small support team working alongside a woman in her 40s living in Pasadena, supporting her to live her best life.

This role is ideal for someone who combines strong leadership skills with warmth, resilience, emotional intelligence, and a genuine ability to build trusting relationships. You will play a key role in ensuring the person receives consistent, high-quality support while also mentoring and guiding the team around her.

About the Person

The person you will be supporting is a bright and funny woman with a sharp sense of humour and big personality.

She values genuine relationships, enjoys meaningful conversation, and thrives with support workers who are respectful, patient, and able to engage authentically while maintaining professional boundaries.

She takes pride in running her own small business, enjoys being involved in her local community, and has a strong interest in AFL football, whether that be supporting her favourite team in person or on the TV each week. Family relationships are very important to her, and she loves spending time around dogs and engaging with people she trusts.

As Team Leader, you will help establish and maintain this consistency across the team, ensuring staff understand the person's preferences, needs, routines, goals, and support approach.

About the Role

As Key Support Worker, you will have a combination of direct support, team leadership, and administration responsibilities.

You will work closely with the person, their family, support team, and relevant professionals to ensure supports remain consistent, responsive, and person-centred. The key support worker will play an important role in creating a positive support environment where people are known, respected, listened to, and supported to achieve their goals.

Key Responsibilities

• Provide day-to-day leadership and guidance to the support team
• Mentor and support team members to develop their confidence and skills
• Promote consistency in how supports are delivered
• Ensure team members understand and follow the person's support plans, routines, preferences, and communication strategies
• Provide guidance to staff when responding to behaviours of concern or complex situations as per the positive behaviour support plan.
• Support new team members with orientation and integration into the support team

Communication & Coordination

• Maintain regular communication with the person, family, team members, and relevant professionals
• Support effective handovers and information sharing
• Identify and elevate concerns, risks, incidents, or changes in support needs
• Develop and coordiante rostering for the support team
• Encourage open and respectful communication within the team
• Assist with maintaining accurate documentation and records

About You

We are looking for someone who is:

• Experienced in supporting someone with complex behavior and confident taking a leadership role
• Calm, patient, and emotionally resilient
• Warm, engaging, and approachable
• A strong communicator who can build positive relationships with people, families, and staff
• Confident providing direction and constructive feedback to team members
• Able to maintain clear and consistent professional boundaries
• Organised and reliable
• Comfortable responding to complex behaviours in a composed and proactive manner
• Passionate about supporting people to have genuine choice, control, and community connection

Requirements

Applicants must have, or be willing to obtain:

• Current Driver's Licence and reliable vehicle
• NDIS Worker Screening Check
• Current First Aid Certificate
• Medication Training
• Any additional training relevant to the person's individual support needs

The role will include direct support and may require at least 1 x sleepover per week, which may include 1 x night on the weekend.

Pay & Hours

• SCHADS Award – Level 2.3
• Casual rate commencing at $48.13
• Working hours: Minimum of 15 hours of direct support a week with administration hours on top.

Company Overview

For more than 30 years, the Community Living Project has worked in close partnership with families to build opportunities for a good life for their family member who is living with a disability. Community Living Project focuses on building inclusion. To us, this means that everyone matters and all people are welcomed, included and contributing to community life. We work with one person at a time to craft individualised support in a way that ensures each person (and their family) has as much control as possible over all aspects of their life. We believe all people should have the opportunity to pursue a unique lifestyle that is personally meaningful, relevant and typically intertwined in their community. We will not offer you a generic ‘program’, ‘vacancy’ or ‘place’. Instead, we will help you to craft your participation and inclusion in the community.