Key Accounts Liaison

Icon Water Recruitment; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

A prominent utility service provider in Canberra is seeking a full-time Key Account Liaison to develop and maintain relationships with key customers. The role requires exceptional customer service skills and the ability to collaborate effectively. Ideal candidates will have a keen eye for detail and experience in similar industries is preferred. Apply now to make a significant impact in Canberra’s essential services.

Qualifications

• Strong written and verbal communication skills.
• Ability to collaborate with internal and external stakeholders.
• Experience in utility or related industries preferred.

Responsibilities

• Develop and maintain relationships with key account customers.
• Ensure accurate billing and superior customer service.
• Create and enact management strategies for key accounts.

Skills

Presentation Skills

Time Management

Communication skills

Conflict Management

Job description

Introduction

About Icon Water

Icon Water is an iconic Canberra business with a history of providing essential services to Canberra for over 100 years.

With approximately 190,000 customers in the Capital region we own and operate assets worth over $3,2 billion comprising the ACTs network of dams, water treatment plants, sewage treatment plants, reservoirs, water and sewage pumping stations, mains and other related infrastructure.

Icon Water is a purpose‑driven organisation where everyone contributes to our core business ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Description

Are you ready to be part of a team that keeps the heart of Canberra flowing? Join Icon Water and make a difference in Canberra’s essential services.

About this role

This role has primary responsibility for developing and maintaining long‑term positive relationships with a portfolio of key account customers to support accurate billing and delivery of a superior customer service experience. This role requires premium customer service skills, well‑developed written and verbal communication, as well as the ability to collaborate with internal and external stakeholders for successful outcomes.

We are looking for a full‑time permanent Key Account Liaison located within the Canberra region. This person would be required to attend in person at the Icon Water offices or other customer locations within the ACT and surrounding areas.

We seek an articulate, well‑presented person with a keen eye for detail, a solution‑focused mindset, and a passion for customer service excellence. This person will work autonomously within a small team, must be self‑driven, and have the ability to proactively create and enact key account customer management strategies, strong report writing abilities, and a demonstrated skill in negotiation and collaboration for win‑win outcomes.

Experience in the utility or related industries is preferred but not essential.

To find out more about the role, you can check the detailed Position Description on our Careers portal.

If you’re ready to make a real impact and be part of a company that values your expertise, apply now.

Key Skills

• Presentation Skills
• Time Management
• Clinical Research
• Communication skills
• GCP
• Infusion Experience
• Managed Care
• Hospice Care
• Conflict Management
• Clinical Trials
• Research Experience
• Home Care

Employment Details

Employment Type: Full Time

Vacancy: 1