Junior IT Support Engineer: Windows, AD & Office 365

EIL Global IT Solutions and Services; Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Australia is looking for a Junior IT Support Engineer. The role focuses on troubleshooting, managing user accounts in Active Directory, and providing remote desktop support. Ideal candidates will have between 1 to 3 years of experience in IT support. This is a full-time position offering an hourly salary between $27 - $30. Candidates with a strong understanding of ITIL practices and ticketing systems like ServiceNow are preferred.

Qualifications

• 1 to 3 years of work experience in IT support for the junior level position.
• Proficiency in troubleshooting to ensure uninterrupted operations.
• Familiarity with ticketing systems is mandatory.

Responsibilities

• Provide frontline IT support to stakeholders by diagnosing issues.
• Manage user accounts within Active Directory for security.
• Configure Windows servers ensuring updates and integrity.
• Administer Office 365 applications to optimize user experience.
• Assist in installation of networking hardware and software.
• Deliver remote desktop support to reduce downtime.
• Apply ITIL practices to enhance service delivery.
• Utilize ticketing systems to manage all support queries.

Skills

Troubleshooting technical issues

Active Directory

Windows Server

Office 365 Administration

Network configuration

Remote desktop support

ITIL Framework

ServiceNow

Job description

A leading IT solutions provider in Australia is looking for a Junior IT Support Engineer. The role focuses on troubleshooting, managing user accounts in Active Directory, and providing remote desktop support. Ideal candidates will have between 1 to 3 years of experience in IT support. This is a full-time position offering an hourly salary between $27 - $30. Candidates with a strong understanding of ITIL practices and ticketing systems like ServiceNow are preferred.