Junior IT Service Desk Analyst

Fujitsu; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work

Diversity & inclusion

Job summary

Fujitsu is seeking a bright, junior Service Desk Analyst to provide a high-quality single point of contact for customers. The role involves logging incidents, queries, and service requests, resolving issues, and providing updates across a service desk environment.

This entry-level position requires Australian citizenship or permanent residency, with weekend shifts and a North Sydney location. The candidate will join a busy team, ensuring compliance with SLAs and providing procedural support,

Qualifications

• 6+ months experience in a Helpdesk or customer service role.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical customers.

Responsibilities

• Provide high-quality customer service across end-user communications.
• Log and track incidents, service requests, and change requests in the service desk system.
• Respond within SLAs, troubleshoot issues, and provide timely updates to users.
• Own incidents through resolution and proper escalation where needed.
• Maintain knowledge base articles and contribute to process improvements.

Skills

Customer service

Communication

IT troubleshooting

ITIL awareness

ServiceNow

Tools

ServiceNow

Job description

Fujitsu is seeking a bright, junior Service Desk Analyst to provide a high-quality single point of contact for customers. The role involves logging incidents, queries, and service requests, resolving issues, and providing updates across a service desk environment.

This entry-level position requires Australian citizenship or permanent residency, with weekend shifts and a North Sydney location. The candidate will join a busy team, ensuring compliance with SLAs and providing procedural support,