Jobs Advisor - Helensvale

at; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading not for profit provider in Queensland seeks a passionate Jobs Advisor to join their team. In this full-time role, you will provide high-level personalized support to customers, manage a caseload, and achieve key objectives. Qualifications include customer service skills and a Certificate IV in Employment Services. The position offers flexible working arrangements and various employee benefits. Interested candidates should apply through the ETC recruitment portal by January 22, 2026.

Benefits

Competitive salaries

Salary packaging

Extra week of paid leave after 5 years

Flexible working arrangements

Working from home options

Paid day off for birthday

Access to Fitness Passport Program

Paid parental leave

Innovative staff rewards

Health initiatives

Discounted accommodation

Career progression opportunities

Qualifications

• Experience in providing high-level personalised support.
• Ability to manage individual caseloads and achieve KPIs.
• Willingness to obtain Certificate IV in Employment Services.

Responsibilities

• Provide high level personalised support to customers.
• Manage your own caseload effectively.
• Prepare and refer customers to activities for employability.

Skills

Customer service skills

Achievement-driven

Education

Certificate IV in Employment Services

Job description

Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities.

We currently have a Full Time opportunity for a passionate individual to join our team as a Jobs Advisor in our Helensvale office.

The Role - A Day in the Life of a Jobs Advisor

As a Jobs Advisor you will be responsible for providing our customers with a high level of personalised support and service through individual and group sessions. You are organised with a drive to achieve agreed objectives and targets and can confidently manage your own caseload of customers to facilitate positive employment outcomes. With a drive to succeed, you are able to build relationships with a diverse range of people while simultaneously assessing an individual’s requirements to be able to gain sustainable and ongoing employment.

Your Key Responsibilities will include

• Providing high level personalised support and service to our customers
• Managing your own caseload of customers
• Achieve agreed objectives and targets
• Prepare and refer customers to activities to increase employability skills

If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you!

We are an equal opportunity employer and promote great working conditions. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability.

Applicants should be aware that ETC carries out a variety of reference checks including a National Police Check and a Blue Card must be provided prior to commencing employment.

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

Criteria for Success

• Customer service skills and/or experience
• Driven to achieve outcomes and KPIs
• Certificate IV in Employment Services or willing to obtain
• A current, clear National Police Check
• A current QLD Blue Card

Why work for ETC

• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• Flexible working arrangements including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO)
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Access to the Fitness Passport Program
• 8 weeks of paid parental leave – primary carers (3 weeks secondary carers)
• Innovative staff reward and recognition program including paid days off
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

How to Apply

Click the Apply Now button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal and complete the online application form.

Applications must be submitted through ETC’s recruitment portal to be considered for the role; therefore emailed applications will not be accepted.

Thursday 22nd January 2026, 11:59pm (closing date)

Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.

More information

A copy of the Position Description can be viewed here.

For more information about ETC please visit https://etcltd.com.au/.

We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email [e-mail] and we will work with you to meet your specific needs.

Our Ref: RA 25268