ITS Project and Resource Coordinator

Department of Education Victoria; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Education Victoria is seeking an Infrastructure Portfolio & Resource Coordinator within the Information Technology Service Branch in Melbourne. This role provides visibility of workload and demand, supports governance, and helps allocate resources across Run, Modernise, Enable and Assure while coordinating with ITS managers and delivery portfolios.

You will help forecast capacity, identify risks, and maintain registers of initiatives, ensuring priority trade-offs are visible to

Qualifications

• Ability to synthesise workload and resource information into clear insights.
• Experience coordinating ICT activities or maintaining structured registers.
• Strong attention to data accuracy and reporting consistency.
• Ability to operate within governance frameworks.
• Ability to work effectively with technical managers and multiple teams.
• Confidence to seek clarification and validate information.
• Ability to present information clearly to support decision making.

Responsibilities

• Maintain consolidated view of resource allocation across ITS by Run, Modernise, Enable and Assure.
• Track allocation across FTE and contractor resources.
• Identify over-allocation, sustained workload pressure, and capacity risks.
• Maintain register of initiatives impacting ITS Service Domains.
• Classify demand by source (IMTD programs and Business portfolios).
• Identify externally driven and unfunded demand impacting capacity.
• Support development of rolling 3–6 month capacity forecasts.
• Highlight demand peaks, resource conflicts, and displacement of activities.
• Prepare structured reporting for ITS Capacity & Portfolio Review.
• Maintain artefacts including allocation models and initiative registers.
• Capture decisions and visibility of trade-offs and prioritisation outcomes.
• Liaise with ITS managers across Platforms, Network and Operations.

Skills

Analytical & Coordination

Governance & Discipline

Stakeholder Engagement

Communication

Job description

Department of Education Victoria – Melbourne VIC

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

Information Technology Service Branch (ITSB) provide the digital foundation that supports safe, equitable, and effective learning across the Department of Education. From the networks connecting our schools, to the systems that protect our data, to the tools staff rely on every day – our role is to ensure technology works where and when it's needed.

About the Role

The Infrastructure Portfolio & Resource Coordinator provides structured visibility of workload, resource utilisation, and demand across ITS. The role enables evidence-based decision making by maintaining a consolidated view of capacity allocation, externally driven demand, and forward workload pressures. It supports governance processes that ensure resource commitments are visible, sustainable, and aligned to departmental priorities.

Attributes

• Capacity & Workload Visibility
• Maintain a consolidated view of resource allocation across ITS, categorised by Run, Modernise, Enable and Assure.
• Track allocation across FTE and contractor resources.
• Identify over-allocation, sustained workload pressure, and emerging capacity risks.
• Demand Attribution & Analysis
• Maintain a register of initiatives impacting ITS Service Domains.
• Classify demand by source (IMTD programs, and Business portfolios).
• Identify externally driven and unfunded demand impacting capacity.
• Capacity Forecasting
• Support development of rolling 3–6 month capacity forecasts.
• Highlight demand peaks, resource conflicts, and potential displacement of Assure activities.
• Governance & Reporting
• Prepare structured reporting for the ITS Capacity & Portfolio Review.
• Maintain key artefacts including allocation models and initiative registers.
• Capture decisions and ensure visibility of trade-offs and prioritisation outcomes.
• Stakeholder Coordination
• Liaise with ITS managers across Platforms, Network and Operations.
• Engage with Digital and delivery portfolios to ensure demand visibility.
• Support alignment without assuming delivery ownership.
• Contractor & Workforce Insight
• Maintain visibility of contractor allocation, duration, and alignment.
• Identify risks related to contractor dependency and knowledge transfer.

Desirable Qualifications and Experience

• Analytical & Coordination Capability
• Ability to synthesise workload and resource information into clear insights.
• Experience coordinating ICT activities or maintaining structured registers.
• Governance & Discipline
• Strong attention to data accuracy and reporting consistency.
• Ability to operate within governance frameworks.
• Stakeholder Engagement
• Ability to work effectively with technical managers and multiple teams.
• Confidence to seek clarification and validate information.
• Communication
• Ability to present information clearly to support decision making.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Bill O'Brien – Platform Manager via email - ***********@education.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 21 September 2026