IT Support Technician at Microcel

Microcel; City of Merri-bek; On-site; AUD 57,000 - 81,000; Part time

Job summary

Microcel is seeking an IT Support Technician – Sub-Contractor to support Victorian Government schools in Glenroy. The role focuses on maintaining IT infrastructure, assisting staff and students, and ensuring smooth operation of devices and software in a school setting.

The position is part-time with an hourly rate up to AUD 50 ex GST, requiring 2 years of IT network administration and support experience, English language proficiency, and Australia work authorization.

Qualifications

• Experience in an educational setting with ICT deployments and department initiatives.
• Experience planning and deploying management of 1-to-1 devices in school environments.
• Ability to plan and run ICT professional development sessions and collaborate with ICT teams.

Responsibilities

• Administer and support the school's IT infrastructure, including servers, networks, and desktop computers.
• Provide technical support to staff and students with a variety of IT issues.
• Troubleshoot and resolve hardware and software problems.
• Install and configure new hardware and software.
• Maintain the school's IT documentation.

Skills

Educational IT experience

Wireless deployment

1-to-1 device management

ICT professional development

ICT infrastructure management

Job description

IT Support Technician – Sub-Contractor

We are seeking an experienced IT Support Technician to join our team of Sub-Contractors providing technical support to staff and students in Victorian Government Primary & Secondary schools.

Location: Glenroy West Primary School (Glenroy, Melbourne, Victoria). Weekly hours: 7.10 hours. Hire type: Sub-Contractor. Hourly rate: up to $50.00 (ex GST) dependent on experience. Closing date for applications: 24 August, 2026 12:00 PM. Late applications cannot be submitted.

Responsibilities

• Administer and support the school's IT infrastructure, including servers, networks, and desktop computers
• Provide technical support to staff and students with a variety of IT issues
• Troubleshoot and resolve hardware and software problems
• Install and configure new hardware and software
• Maintain the school's IT documentation

Attributes

• Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
• Previous experience with planning, deployment and management of 1 to 1 user/devices in a high quality school environment.
• Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools’ ICT Management, teaching and learning teams.
• Innovate and expand the school’s ICT software, hardware, device management and service solutions for the continuous improvement to ensure high quality services to students and staff.
• Management of the ICT infrastructure and equipment at school that develops student learning opportunities and ensures compliance with DET policies and procedures.

Personal Attributes

• Motivated, self-starter – able to work autonomously, or as part of a team as the work dictates.
• Resourceful – able to find and research information to derive appropriate solutions to problems.
• A good communicator – able to clearly communicate using appropriate language to accommodate the stakeholder.
• Ability to troubleshoot through systematic processes of observation and elimination.
• Excellent problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Additional Information

The candidate will need to have a current ABN (Australian Business Number). A valid Working with Children Check is required to accept the Letter of Offer for the successful candidate. A Skills Matrix will need to be completed in full as part of the application process (a link will be emailed to you upon receiving your application). It is imperative that the Skills Matrix is completed in full and that all details are accurate. Your application will not be considered without a completed Skills Matrix. Candidates previously stood down for misconduct will not be provided to the selection panel for consideration.

Job details

• Job Type: Part-time
• Pay: Up to $50.00 per hour
• Experience: IT Network Administration & Support: 2 years (Required)
• Language: English (Required)
• Licence/Certification: ABN (Australian Business Number) (Required)
• Working with Children Check (Victoria) (Required)
• Skills Matrix (Submit Current/New Online via link a must) (Required)
• Work Authorisation: Australia (Required)
• Work Location: In person