IT Support Analyst — Windows 11 & Hardware Specialist

KBR; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading engineering firm in Brisbane is looking for an IT Customer Support Analyst. You will deliver essential desktop and site support, troubleshoot Windows 11 issues, and improve processes. The ideal candidate has a degree in IT and 2 years of experience, with strong communication skills and a proactive approach. This role offers industry-leading salaries, flexible work arrangements, and professional development opportunities.

Benefits

Industry-leading salaries reviewed annually

8 hours of additional time off every 4 weeks

Salary packaging and Novated leases

Paid Professional Membership Fees

Life / Health insurance discounts

Flexible work arrangements

End-of-trip facilities

Employee Stock Purchase Plans

Paid parental leave

Personal Career development plans

Growth and promotion opportunities

Qualifications

• 2 years of relevant industry experience.
• Ability to obtain and maintain an Australian Government Security Clearance.
• Motivation to deliver high-quality support with continuous improvement mindset.

Responsibilities

• Troubleshoot and resolve Microsoft Windows 11 desktop issues.
• Respond to break/fix and service requests timely.
• Assist with equipment lifecycle management and process improvements.

Skills

Windows 10/11 Troubleshooting

Microsoft Office 365

Desktop Hardware Troubleshooting

Verbal Communication Skills

Organizational Skills

Network Troubleshooting

Customer Service Orientation

Education

Undergraduate degree in IT

Tools

Microsoft Windows 11

Dell Client & Server hardware

Job description

A leading engineering firm in Brisbane is looking for an IT Customer Support Analyst. You will deliver essential desktop and site support, troubleshoot Windows 11 issues, and improve processes. The ideal candidate has a degree in IT and 2 years of experience, with strong communication skills and a proactive approach. This role offers industry-leading salaries, flexible work arrangements, and professional development opportunities.