IT Support

Shift; North Sydney Council; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flat structure

Product roadmap sessions

Flexible working policy

26 weeks parental leave

Office spaces designed for collab

Wellbeing benefits

Job summary

Shift is seeking an IT Support professional to join our Cloud Systems Team in North Sydney. You will help keep our business and tech operations running smoothly, handle incident management, end user support, device management, and cloud services administration.

You’ll work with a supportive team, communicate clearly, and lead tech projects. The role involves onboarding/offboarding, managing Azure Entra and Intune, and ensuring security best practices while supporting on-site infrastructure and

Qualifications

• Hands-on experience supporting a wide range of users, both technical and non-technical
• Experience managing office tech infrastructure – printers, networking, WiFi, and AV equipment
• Expertise in managing mobile devices (Windows, macOS, Android, iOS) using Microsoft Intune
• Solid experience with Azure Entra is essential, and broader Azure familiarity is a bonus
• Well-developed troubleshooting skills, especially with cloud SaaS tools and user devices
• Excellent people skills for clear communication with everyone you work with
• Confidence working independently and leading technical projects to the finish line
• Skills across Azure, Office 365 Admin, Atlassian tools, PowerShell, Bash, Microsoft Intune MDM, and device deployment (Apple ADE / MS Autopilot)
• A true team player who’s comfortable working on your own, pays close attention to detail and always keeps the user's needs front and center

Responsibilities

• Dive into incident and change management processes – logging issues, tracking resolutions, and keeping everyone updated along the way
• Provide friendly, comprehensive support to internal teams, ensuring workflows stay on track and users have a great experience
• Manage user identities, permissions, and access in our cloud environments
• Keep our local networks and office infrastructure running strong to meet the needs of our dynamic team
• Carry out regular system maintenance, including patches, updates, and upgrades for our cloud-based tools and infrastructure
• Make onboarding and offboarding a breeze, ensuring smooth transitions for our team members
• Collaborate closely with our experts in Data, DevSecOps, and Security to reach project milestones and drive innovation
• Help plan, execute, and support our infrastructure needs for daily operations, strategy weeks, and big on-site events
• Make sure our cloud infrastructure always meets security best practices and compliance standards

Job description

About the role

As IT Support at Shift, you’ll be an essential part of our team, helping to keep our business and tech operations running smoothly. Reporting to our Cloud Systems Team Lead, you’ll bring your expertise in incident management, end user support, device management, and cloud services administration to strengthen Shift’s operations. You’ll tackle technology challenges with a positive attitude, a methodical approach, and a sense of urgency – all while working alongside a supportive team.

What you’ll do

• Dive into incident and change management processes – logging issues, tracking resolutions, and keeping everyone updated along the way
• Provide friendly, comprehensive support to internal teams, ensuring workflows stay on track and users have a great experience
• Manage user identities, permissions, and access in our cloud environments
• Keep our local networks and office infrastructure running strong to meet the needs of our dynamic team
• Carry out regular system maintenance, including patches, updates, and upgrades for our cloud-based tools and infrastructure
• Make onboarding and offboarding a breeze, ensuring smooth transitions for our team members
• Collaborate closely with our experts in Data, DevSecOps, and Security to reach project milestones and drive innovation
• Help plan, execute, and support our infrastructure needs for daily operations, strategy weeks, and big on-site events
• Make sure our cloud infrastructure always meets security best practices and compliance standards

What you’ll bring

• Hands‑on experience supporting a wide range of users, both technical and non‑technical
• Experience managing office tech infrastructure – printers, networking, WiFi, and AV equipment
• Expertise in managing mobile devices (Windows, macOS, Android, iOS) using Microsoft Intune
• Solid experience with Azure Entra is essential, and broader Azure familiarity is a bonus
• Well‑developed troubleshooting skills, especially with cloud SaaS tools and user devices
• Excellent people skills for clear communication with everyone you work with
• Confidence working independently and leading technical projects to the finish line
• Skills across Azure, Office 365 Admin, Atlassian tools, PowerShell, Bash, Microsoft Intune MDM, and device deployment (Apple ADE / MS Autopilot)
• A true team player who’s comfortable working on your own, pays close attention to detail and always keeps the user's needs front and center

Key benefits

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders across the business
• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy
• Flexible working environment – we’re headquartered in North Sydney with state‑based workplaces and offer a flexible work policy
• Family support – industry‑leading 26 weeks paid parental leave
• Purpose‑built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end‑of‑trip facilities