IT Service Desk Specialist — Multi-Location Support

TRS - IT & Communications; Sydney; On-site; AUD 42,000 - 60,000; Full time

Job summary

TRS - IT & Communications is seeking IT Service Desk Officers to deliver high-quality customer support for internal IT issues in a fast-paced shared services contact centre. The role requires handling both functional and technical queries and providing initial advice and direction.

Locations include Parramatta, Newcastle, Wollongong and Bathurst, with a start date in January for a six-month initial assignment. The role offers $36.81 per hour plus super and a 37.5-hour work week.

Qualifications

• Strong commitment to customer service.
• Ability to handle high-volume enquiries.
• Good written and spoken communication.
• Confidentiality and discretion in handling data.
• Ability to use multiple technology platforms and databases.

Responsibilities

• Deliver high-quality customer service in a high-volume contact centre.
• Handle enquiries promptly and courteously with confidentiality.
• Maintain accurate records in the customer management system.
• Confidently use multiple technology platforms and databases.
• Meet Contact Centre KPI targets daily and monthly.

Skills

Customer service engagement

Communication

Problem solving

Accountability and initiative

Resilience

Working with multiple tech platforms

Job description

TRS - IT & Communications is seeking IT Service Desk Officers to deliver high-quality customer support for internal IT issues in a fast-paced shared services contact centre. The role requires handling both functional and technical queries and providing initial advice and direction.

Locations include Parramatta, Newcastle, Wollongong and Bathurst, with a start date in January for a six-month initial assignment. The role offers $36.81 per hour plus super and a 37.5-hour work week.