IT Service Desk Analyst — Remote Support & ServiceNow

Herbert Smith Freehills LLP; Sydney; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Holistic wellbeing fund

Home office allowance

Zusammenfassung

Herbert Smith Freehills Kramer in Sydney is seeking a Service Desk Analyst to join a busy IT team. You will provide first-line IT support to staff across multiple sites, resolve incidents and service requests within SLAs, and assist with hardware and software deployments.

This role features a 12-month maximum-term contract and a focus on delivering exceptional service within a global law firm environment. You will work on an Australian-based IT service environment, leveraging ServiceNow for

Qualifikationen

• 3+ years in enterprise IT service desk or end-user computing support.
• Experience supporting Windows 11 and Microsoft 365.
• Experience in a professional services firm environment is desirable.

Aufgaben

• Provide quality first level phone support to all staff.
• Log all customer requests into the ServiceNow incident management system.
• Manage your own incident queue and escalate as needed.
• Participate in rollouts, software upgrades, and occasional UAT testing.
• Train junior Service Desk Analysts and create knowledge base articles.

Kenntnisse

Service Desk

Microsoft 365

Windows 11

ITIL

Customer service

Ausbildung

Tertiary IT qualification

Tools

ServiceNow

Jobbeschreibung

Herbert Smith Freehills Kramer in Sydney is seeking a Service Desk Analyst to join a busy IT team. You will provide first-line IT support to staff across multiple sites, resolve incidents and service requests within SLAs, and assist with hardware and software deployments.

This role features a 12-month maximum-term contract and a focus on delivering exceptional service within a global law firm environment. You will work on an Australian-based IT service environment, leveraging ServiceNow for