IT Service Desk Analyst: First-Line Support & Growth

Dla-Piper; Perth; On-site; AUD 52,000 - 68,000; Full time

Job summary

DLA Piper is seeking a customer-focused IT Service Desk Analyst to join our APAC IT team in Perth. This is an excellent entry point for someone starting their IT career, offering hands-on support, learning, and development within a professional services environment.

You will be the first point of contact for IT support, guiding colleagues, troubleshooting issues, and managing user access across Microsoft environments.

Qualifications

• Experience in a Service Desk, Help Desk, Call Centre, or customer service environment is highly regarded.
• Recent IT graduates or candidates studying an IT-related qualification are encouraged to apply.
• Strong communication and interpersonal skills with ability to engage stakeholders at all levels.
• Exposure to Microsoft 365, Windows, Active Directory, ServiceNow, remote support tools, or legal applications is advantageous.

Responsibilities

• Providing first and second-line IT support via phone, remote access, and desk-side assistance
• Managing and resolving service requests and incidents
• Escalating complex issues to specialist teams when required
• Supporting user account administration, including Active Directory and Microsoft environments
• Assisting with new starter IT setup and equipment management
• Contributing to IT projects and continuous improvement initiatives
• Creating and maintaining technical documentation and support processes
• Building strong relationships with colleagues across the business and wider IT team
• Delivering an exceptional customer experience with every interaction

Skills

Customer service

IT support

Active Directory

Microsoft environments

Communication

Tools

ServiceNow

Windows

Microsoft 365

Job description

DLA Piper is seeking a customer-focused IT Service Desk Analyst to join our APAC IT team in Perth. This is an excellent entry point for someone starting their IT career, offering hands-on support, learning, and development within a professional services environment.

You will be the first point of contact for IT support, guiding colleagues, troubleshooting issues, and managing user access across Microsoft environments.