IT Service Delivery Coordinator — 14-Month Contract

The Missing Link; North Sydney Council; On-site; AUD 80,000 - 100,000; Full time

Job summary

An IT services provider in North Sydney is seeking a Service Delivery Coordinator to ensure clients receive top-notch managed services. Responsibilities include managing client relationships, overseeing service delivery, and acting as the liaison between clients and internal teams. The ideal candidate has at least 1 year of service coordination experience and holds an ITIL 4 Foundation certification. This is a great opportunity to work in a dynamic and collaborative environment.

Benefits

Culture that values collaboration

Regular fun social events

Daily breakfast and free soft drinks

Qualifications

• Minimum 1 year experience in service coordination.
• Strong communication skills, both written and verbal.
• Ability to manage client relationships and ensure service delivery.

Responsibilities

• Manage client relationships and ensure successful delivery of managed services.
• Act as the key liaison between clients, partners, and internal teams.
• Oversee incident, escalation, problem, change, and release management.

Skills

Excellent communication skills

Attention to detail

Time management

Ability to thrive in a fast-paced environment

Education

ITIL 4 Foundation certification

Job description

An IT services provider in North Sydney is seeking a Service Delivery Coordinator to ensure clients receive top-notch managed services. Responsibilities include managing client relationships, overseeing service delivery, and acting as the liaison between clients and internal teams. The ideal candidate has at least 1 year of service coordination experience and holds an ITIL 4 Foundation certification. This is a great opportunity to work in a dynamic and collaborative environment.