IT Senior Service Desk Technician

City of Greater Bendigo; City of Greater Bendigo; On-site; AUD 95,000; Full time

Job summary

A regional council in Victoria is seeking a full-time IT Support Officer to join their collaborative IT team. You will be responsible for providing professional technical support, managing incidents, and contributing to IT projects. Ideal candidates will have strong technical knowledge of Microsoft 365, proven service desk experience, and excellent organizational skills. This position offers a starting salary of $94,713 plus benefits like flexible work options and annual leave loading.

Benefits

Annual salary increases

Flexible work options

Paid parental leave

Study leave

Training & development opportunities

Qualifications

• Proven experience in a Service Desk or IT support environment.
• Familiarity with ITSM tools and service delivery best practices.
• Commitment to delivering outstanding service.

Responsibilities

• Deliver high-quality support for Microsoft technologies.
• Support iOS devices and desktop hardware.
• Manage incidents using ITSM tools.

Skills

Technical support experience

Microsoft 365 knowledge

ITSM tools familiarity

Organizational skills

Customer-focused mindset

Education

Tertiary qualification in Computer Science or related field

Tools

Microsoft Technologies

Cyber Security tools

Job description

Job Details

• Full time, Ongoing
• Band 6, Starting salary $94,713 plus superannuation

Click here to view the Position Description

The City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes’ drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country feel.

Greater Bendigo is an attractive region that is famous for its food and wine, and boasts the Bendigo Art Gallery, theatres, stunning heritage buildings and natural surrounds that provide great recreational opportunities. There are also high quality education and health services, a wide range of housing options, excellent rail and road networks, and Bendigo Airport has regular direct QantasLink flights to Sydney.

We provide more than 65 important services to support our community, which is heading towards a population of 200,000 by 2050. Now is a great time to join us!

The Role

Working as a key member of our supportive and collaborative IT team, you will provide professional, friendly, and timely technical support through our Service Desk. You will assist with a variety of technical projects and perform daily system administration tasks and contribute to the continuous improvement of IT services and user experience.

Responsibilities

• Delivering high-quality support for Microsoft technologies including Teams, OneDrive, SharePoint, Windows OS, and Cyber Security tools
• Supporting iOS devices, desktop hardware, and business systems in a corporate environment
• Managing incidents using ITSM tools and contribute to the development and maintenance of our Standard Operating Environment (SOE)
• Performing endpoint imaging, patch management, and software deployment
• Supporting IT projects, helping to set team priorities and ensure successful delivery

About You

• Proven experience in a Service Desk or IT support environment
• Strong technical knowledge of Microsoft 365 solutions and endpoint management
• Familiarity with ITSM tools and service delivery best practices
• Excellent organisational skills with the ability to prioritise tasks and manage competing demands
• A proactive, customer-focused mindset with a commitment to delivering outstanding service

We welcome applications from candidates who have a tertiary qualification in Computer Science, Business Information Technology, or a related field; or equivalent industry experience and demonstrated technical capability. A satisfactory police records check is required for this position.

Benefits

• Annual salary increases | 17.5% annual leave loading | Flexible work options
• Full time position | Secure and stable employment
• Paid parental leave | Purchased leave | Study leave | Training & development opportunities

Visit our Employee Benefits website for more of our benefits.

Contact

If you require any further information regarding this position, please contact Daniel Hirth, Coordinator IT Services on [phone].

To Apply

Please submit your cover letter, outlining why you are interested in this position and detailing your relevant experience with your current CV/resume by close of business Wednesday 10 December 2025.

Apply Now