IT Operations Engineer

Zip Co; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

25 days paid leave annually

16 weeks parental leave

4 weeks carers leave

Family support policies

Wellbeing allowance

2 days volunteering leave

Fee-free Zip products

Team socials and free meals

Job summary

Zip Co Limited is looking for an IT Operations Engineer to join our Corporate IT team in Melbourne. You will provide Level 2 support, own incident resolution across Windows, macOS and cloud apps, and help deliver end-to-end IT projects.

You’ll collaborate with a regional team in a hands-on environment, advocating automation, security, and scalable workplace technologies. The role is hybrid with three days weekly at the CBD office and opportunities to grow within Zip’s Technology function.

Qualifications

• Experience supporting enterprise IT environments across Windows, macOS and cloud-based workplace technologies.
• Hands-on experience with Google Workspace, Microsoft 365, Entra ID, Intune and Jamf.
• Experience automating operational tasks using PowerShell, Python or Bash.
• Experience using AI-assisted tools to improve troubleshooting, scripting, documentation and service delivery.
• Strong troubleshooting skills across endpoints, identity, collaboration tools and enterprise applications.
• Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow.
• Experience delivering small to medium IT projects and managing vendors and stakeholder relationships.
• Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP and VPNs.
• Strong communication, customer service and stakeholder management skills.
• A mindset that embraces AI and new tools to adapt, learn, and grow

Responsibilities

• Provide Level 2 support for incidents, service requests and technical escalations
• Be the primary in-person contact for Service Desk in the Melbourne office
• Administer and support workplace technologies including Microsoft 365, Google Workspace, Entra ID, Intune, Jamf and enterprise SaaS platforms
• Develop scripts, automations and AI-assisted workflows to improve efficiency and reduce manual work
• Troubleshoot recurring issues and implement sustainable solutions
• Deliver small to medium IT projects from planning through implementation
• Coordinate vendors, stakeholders and internal teams to deliver workplace technology initiatives
• Create and maintain technical documentation, knowledge articles and standard operating procedures
• Build strong relationships with employees through clear communication and excellent customer service
• Coach and support Service Desk analysts (L1) through technical guidance and knowledge sharing
• Partner with Security, People Operations and wider business teams to deliver reliable technology services

Skills

Windows

macOS

Cloud tools

Google Workspace

Microsoft 365

Entra ID

Intune

Jamf

PowerShell

Python

Bash

AI tools

Troubleshooting

ITSM tools

Vendor mgmt

Networking basics

Customer service

Stakeholder mgmt

AI mindset

Tools

Jira Service Management

ServiceNow

Job description

• Deliver reliable Level 2 support across Corporate IT services and workplace technology
• Help plan and deliver small to medium IT projects end-to-end
• Be part of a highly collaborative Melbourne based team, working together from our CBD office 3 days a week

• Deliver reliable Level 2 support across Corporate IT services and workplace technology
• Help plan and deliver small to medium IT projects end-to-end
• Be part of a highly collaborative Melbourne based team, working together from our CBD office 3 days a week

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As an IT Operations Engineer in our Corporate IT team, you’ll help Zipsters get the most from the technology they use every day. You’ll work in a hands-on environment where strong technical problem-solving, clear communication and practical continuous improvement are equally important. This role suits someone who enjoys taking ownership, working directly with people across the business and finding better ways to deliver reliable, secure and user-friendly IT services.

What You’ll Own

• Provide Level 2 support for incidents, service requests and technical escalations
• Be the primary in-person contact for Service Desk in the Melbourne office
• Administer and support workplace technologies including Microsoft 365, Google Workspace, Entra ID, Intune, Jamf and enterprise SaaS platforms
• Develop scripts, automations and AI-assisted workflows to improve efficiency and reduce manual work
• Troubleshoot recurring issues and implement sustainable solutionsDeliver small to medium IT projects from planning through implementation
• Coordinate vendors, stakeholders and internal teams to deliver workplace technology initiatives
• Create and maintain technical documentation, knowledge articles and standard operating procedures
• Build strong relationships with employees through clear communication and excellent customer service
• Coach and support Service Desk analysts (L1) through technical guidance and knowledge sharing
• Partner with Security, People Operations and wider business teams to deliver reliable technology services

What You’ll Bring To The Team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we'd still love to hear from you.

• Experience supporting enterprise IT environments across Windows, macOS and cloud-based workplace technologies
• Hands-on experience with Google Workspace, Microsoft 365, Entra ID, Intune and Jamf
• Experience automating operational tasks using PowerShell, Python or Bash
• Experience using AI-assisted tools to improve troubleshooting, scripting, documentation and service delivery
• Strong troubleshooting skills across endpoints, identity, collaboration tools and enterprise applications
• Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow
• Experience delivering small to medium IT projects and managing vendors and stakeholder relationships
• Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP and VPNs
• Strong communication, customer service and stakeholder management skills
• A mindset that embraces AI and new tools to adapt, learn, and grow
• An aptitude for identifying and managing risks, understanding that we are all leaders at Zip
• Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game

What You’ll Get In Return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster. Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen. Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products. Operating in two core markets - Australia and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values‑led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.