IT Infrastructure Support Analyst

Infosys; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Income protection

Parental and volunteer leaves

Employee Assistance Program (EAP)

Hybrid work arrangements

Health insurance discount

Gym memberships

Salary packaging

Job summary

Infosys Melbourne is seeking an IT Infrastructure Support Analyst to provide IT support to users in Melbourne, at client sites or remotely, and to ensure devices remain compliant with the latest patches and OS/hardware/software standards.

The role involves installing and configuring IT infrastructure services, coordinating with vendors, supporting onboarding, and helping uphold security KPIs across locations, with a focus on collaborative, stakeholder-driven IT delivery.

Qualifications

• Analytical and reporting skills required.
• Strong planning and organizational abilities.
• Excellent stakeholder communication skills.

Responsibilities

• Provide IT support to users onsite, at client sites, and remote locations.
• Install, configure, and manage IT infrastructure across services.
• Ensure devices are patched and compliant with latest security updates.
• Coordinate onboarding for new hires (onsite and remote via WebEx).
• Support IT audits and maintain asset inventory.

Skills

Analytical skills

Reporting skills

Planning and organizing

Stakeholder communication

Education

Tertiary qualification in IT/CS

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills,expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description

As an IT Infrastructure Support Analyst you will be responsible for providing IT Support to users, both based out of the office in Melbourne and working at Client or remote locations. You will also be responsible for ensuring that all IT devices are compliant with latest patches, OEM supported OS/HW/SW.

Roles And Responsibilities

• IT Support to users, both based out of the office and working at Client or remote locations.
• Install, configure, manage IT Infra covering all services managed by the IT dept across the region.
• Ensure all IT devices are compliant with latest patches, signatures, and software.
• Provide new hire onboarding support (local onsite and remote over WebEx), to configure laptop and basic IT services.
• Aligning to Service Support processes and working with stakeholders on this regard.
• Prepare systems & infrastructure in alignment to IT and Information security guidelines.
• Ensuring the systems in the locations are compliant with respect to Security KPIs.
• Handling IT audits and addressing the findings.
• Assets inventory management and related activities.
• Co‑ordination with vendors & service providers for obtaining equipment quotes based on project needs.
• Working with stakeholders from Delivery, Facilities, Information Security Group, Client, Suppliers and Internal teams.
• Identify areas of opportunities in IT service and develop a business case for review, sign off and implement.

Skills / Competencies

Essential

• Tertiary Qualification in IT / Computer Science / related discipline.

Preferred

• Business Continuity Management activities for the IT Infrastructure and services delivered from the location.
• Participate and provide inputs on budgeting for IT Infrastructure at the location.
• Perform project management & implementation activities for new infrastructure setup or upgrade of existing infrastructure

Additional Skills

• Analytical and Reporting skills
• Planning and Organizing
• Stakeholder Communication skills

Benefits

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
• Health Insurance Discount and Well‑being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1‑866‑472‑0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.