IT Customer Support Analyst

KBR, Inc.; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Industry salaries

Novated leases

Income protection

Membership fees

Flexible work

End of trip facilities

Stock purchase plan

Parental leave

Growth opportunities

Job summary

KBR Infrastructure Solutions Australia in Australia seeks an IT Helpdesk Level 2 technician to deliver desktop support for Windows 11 and Microsoft Office, handling break/fix and service requests with proactive communication.

You will assist network, voice and server teams, set up and decommission offices and project sites, and maintain accurate inventory while supporting on-site operations and occasional work-from-home arrangements.

Qualifications

• Australian citizenship required.
• Strong troubleshooting for Windows 11 and Microsoft Office.
• Experience with desktop, laptop and workstation hardware.
• Basic network troubleshooting; Cisco knowledge preferred.
• Familiarity with Dell client/server hardware.
• Knowledge of IPT voice technologies.
• Experience with Microsoft server technologies.
• Experience migrating data between PCs.
• Ability to troubleshoot printing issues.

Responsibilities

• Provide hands‑on desktop support as directed by network, voice and server teams.
• Respond to break/fix and service requests within SLAs.
• Establish and decommission offices and project sites as required by IT Site Services.
• Maintain inventory of deployed assets and warehouse equipment.

Skills

Australian Citizenship

Windows 11 proficiency

Microsoft Office troubleshooting

Desktop, laptop, workstation hardware

Basic network troubleshooting

Dell client & server hardware

IPT voice technologies

Microsoft server technologies

Data migration between PCs

Printing issue troubleshooting

Job description

Creativity, collaboration, and excellence are at the heart of KBR’s vision. Does this resonate with you?

We are renowned for working in partnership with our clients and construction partners to deliver exceptional outcomes based on a collaborative approach and our “Team of Teams” mentality.

Creating a superb culture is a huge part of our success and growth. As a company KBR have created an open, inclusive organisation where people are the focus and their experience matters. We want to ensure our people are fulfilled and lead exciting and rewarding careers. That’s where we harness their unique passions and talents and trust and empower them to lead careers that extend in all directions.

The Opportunity

Joining a global company like KBR will expose you to a range of projects in Australia and enable you to work alongside peers within the IT and engineering industry. A career at KBR enables you to broaden your skill set and open doors to opportunities both locally and globally.

KBR have been established for over 100 years and we pride ourselves on being an innovative and forward-thinking company with a reputation for delivering on some of the most challenging and complex engineering projects in the world.

In this role you will solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 11 desktop computing environments. With support and guidance you will work to ensure break/fix and request tickets for PC’s and printers are responded to and addressed within established service level objectives, escalating as necessary.

Who are you?

You will be an excellent communicator who loves being proactive and helpful. Your background in helpdesk level 2 queries or on-site desk-top support will give you a great advantage. Your role will be supplying hands‑on support as directed by the network, voice and server teams when local participation is necessary, establishing and decommissioning offices and project sites as required by the IT Site Services Team and maintaining accurate inventory of both deployed assets and warehouse equipment.

Skills and experience preferred for this role include:

• Must be an Australian Citizen
• Deep understanding of Windows 11 and Microsoft Office with demonstrated troubleshooting capabilities
• Proven desktop, laptop and workstation hardware trouble shooting skills
• General knowledge to perform high level network trouble shooting analysis, Cisco knowledge preferred
• Working knowledge of Dell Client & Server hardware
• Familiarity with IPT voice technologies
• Working knowledge of Microsoft server technologies
• Data migration experience between PC’s
• Ability to successfully troubleshoot printing issues

About us

KBR’s Infrastructure Solutions business works with customers across the nation to plan, design and deliver smarter, safer and more sustainable infrastructure to meet the demands of the future for all Australians. We’re a team of over 1200 who deliver engineering, science and technology solutions across the water, transport, energy, sustainability, resources and defence sectors.

Please click the link below to learn more about Infrastructure Solutions Australia and the markets that we operate in.

The perks

• Industry leading salaries, reviewed annually
• Salary packaging and Novated leases
• Salary continuance (Income protection)
• Paid Professional Membership Fees
• Flexible work arrangements (start/finish times, WFH, Flex time)
• End of trip facilities
• Employee Stock Purchase Plans
• Paid parental leave
• Growth and promotion opportunities

Our people are the heart of everything we do. We are dedicated to creating work environments in which every member of our team of teams feels safe, supported, respected, trusted and valued, and where each person is given opportunities to belong, connect, and grow.